OPERATION TECHNICAL SUPPORT INTERN 06/2025 to 08/2025
CareFirst BlueCross BlueShield, Baltimore, MD
- Support the Operations team by attending meetings and staying engaged in ongoing discussions and initiatives.
- Work with SQL to assist with backend tasks and basic data operations.
- Contribute by learning internal tools, observing workflows, and adapting to the corporate environment.
- Immerse myself in team activities to build a deeper understanding of enterprise systems, communication processes, and project coordination.
- Completed Emotion Intelligence and Project Management Courses
CASHIER 05/2024 to Current
The Home Depot, Rosedale, MD
- Process customer transactions efficiently and accurately, ensuring a positive and seamless checkout experience
- Handled cash, credit, and digital payments with attention to detail to prevent errors
- Assisted customers with product inquiries, promotions, and store policies, showcasing excellent product knowledge and customer service abilities
- Demonstrated reliability by consistently meeting work schedules and contributing to a collaborative work environment
WORK STUDY 01/2024 to 06/2024
ISSI (Male Student Success Initiative), Baltimore, MD
- Supported the MSSI organization at CCBC, which is dedicated to promoting academic and personal success for males of color
- Assisted with administrative tasks to support program operations
- Collaborated with staff to organize workshops and mentorship sessions aimed at fostering a supportive community
- Managed time effectively to balance work-study responsibilities with coursework, demonstrating strong organizational and multitasking skills
- Provided peer support and engaged in activities that enhanced student involvement
TEAM MEMBER 2023 to 2023
MD State Fair, Timonium, MD
- Operated the ticket booth and managed the entry gate, ensuring efficient flow and minimizing wait times for attendees
- Provided clear directions to visitors regarding the appropriate entrances and exits to facilitate smooth entry and exit processes
- Demonstrated strong interpersonal and communication skills by addressing customer inquiries and helping as needed
- Maintained a friendly and welcoming demeanor to enhance the overall guest experience