David Cory Parham Jr
Baltimore,MD
Summary
Well organized energetic worker with extensive history in customer service and sales. Adept at maintaining customer relations, mentoring other employees, and establishing rapport with clients and exceed sales quotas. Inquiring for a solid work position working with others in completing daily tasks.
Overview
12
12
years of professional experience
Work History
Wellness Advisor
Trilogy Wellness
09.2024 - Current
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
Election Judge/Technical Support Engineer
Maryland State Board Of Elections
11.2022 - 11.2022
- Collected necessary information from voters to determine correct voting location and ballot.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Created fair, non-partisan environment to protect free choice of voters.
- Closed voting booths by sealing ballot boxes and turning in votes.
- Oversaw accuracy testing and maintenance of voting units.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Lead Ramp Service Agent
Southwest Airlines, SWA
03.2019 - 07.2019
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Assisting with pushback and towing
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
Ramp Agent
Menzies Aviation Alaska Airlines
06.2018 - 03.2019
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Stocked aircraft cabins with necessary equipment and supplies.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
Inventory Specialist
Bill Kidds Toyota
09.2017 - 07.2018
- Train & prepped new associates for dealer exchange trades
- Provide customer service needs when inquiring about vehicles on present car lots Delivery of customer vehicles
- Completed basic maintenance such as minor repairs to keep vehicle neat and running properly
- Reported all accidents, damage and malfunctions involving company equipment to management
- Delivered products to dealer locations as scheduled and as requested.
Inventory Specialist/Dealer Exchange Driver
Heritage Toyota
08.2015 - 09.2017
- Tracked Lease Turn In, New & Used Inventory for records
- Prepped Inventory for quality control & State Inspection
- Inspected vehicles in order to detect any damage
- Performed maintenance on cars in storage in order to protect tires, batteries, and exterior from deterioration
- Directed and lead other employees in organizing car lots according to management.
- Completed physical inventory counts each month.
- Prepared new and used vehicles for transfer to sales floor by tagging with security markers and pricing information.
Customer Service
AMC Theatres
07.2012 - 08.2015
- Answered telephones and provide information to customers, take messages, or transfer calls to appropriate individuals
- Greeted visitors or callers and handle their inquiries while directing to the appropriate department according to their needs
- Provided services to customers, such as order placement or account information
- Completed documentation and logs each day and generated weekly reports detailing activities
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Education
Associate of Arts - General Studies
The Community College of Baltimore County
Catonsville, MD06.2018
High School Diploma -
Pikesville High School
Pikesville, MD06.2012
Skills
- Voter Education
- Critical Thinking
- Filing Systems
- Time Management
- Customer Service
- POS System Operation
- Medication Dispensing
References
Edith Villalta (Trilogy Wellness) (301-875-7771)
Michel Bright ( Maryland Board Of Elections) (202)215-2521
Christopher Whitney ( Manager ) Heritage Toyota (717)398-7000
Billy Gerald ( Manager) Bill Kidds Toyota (410)666-8900
Timeline
Wellness Advisor
Trilogy Wellness
09.2024 - Current
Election Judge/Technical Support Engineer
Maryland State Board Of Elections
11.2022 - 11.2022
Lead Ramp Service Agent
Southwest Airlines, SWA
03.2019 - 07.2019
Ramp Agent
Menzies Aviation Alaska Airlines
06.2018 - 03.2019
Inventory Specialist
Bill Kidds Toyota
09.2017 - 07.2018
Inventory Specialist/Dealer Exchange Driver
Heritage Toyota
08.2015 - 09.2017
Customer Service
AMC Theatres
07.2012 - 08.2015
Associate of Arts - General Studies
The Community College of Baltimore County
High School Diploma -
Pikesville High School
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