David D. Coda

• Connected with customers to provide assistance and collect feedback to optimize operations.
• Established individual parts inventory levels to balance stock for maximum inventory turns.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Taught junior employees proactive strategies to meet operational and sales goals.

• List customer concerns and ask additional questions to diagnose current problems.
• Verify current vehicle warranty coverage and explain fee structures.
• Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
• Maintain high levels of customer service at all times and maintained
• consistently high C.S.I of 95% or higher every month.
• Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
• Update customer records in system with latest mileage, service, and repair information.
• Develop and write up repair estimates and keep customers informed.

List customer concerns and ask additional questions to diagnose current problems.
Verify current vehicle warranty coverage and explain fee structures.
Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs.
Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
Update customer records in system with latest mileage, service, and repair information.
Develop and write up repair estimates and keep customers informed of changes.

Managed a service department consisting of eleven technicians and Four Service Advisors
Scheduled technicians to meet repair service appointments, assisting with daily work routines
Maintained a safe and clean service environment, while maintaining all equipment and the facility with minimal capital outlay
Maintained customer relations to ensure long term growth in sales and profits and retained customer satisfaction by ensuring the delivery of quality work
Maintained purchasing accounts and met budget objectives
Provided cost estimates for mechanical repairs, accessories, tire sales and associated sales
Performed as Assistant Store Manager in absence of Store Manager
Exceeded goals in the area of sales gross by 28%
Increased customer base and retention