David Diaz
Chicago,Illinois
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bittersweet Pastry Shop
08.2022 - 10.2025
- Supervised daily operations, ensuring efficient workflow and high-quality product standards
- Trained and mentored staff on best practices in customer service
- Developed promotional strategies that increased customer engagement and sales during peak seasons.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly
- Created syrups for all locations to use weekly
- Streamlined inventory management processes to enhance efficiency and reduce waste
- Scheduled staff shifts to ensure proper coverage for two locations
Barista Shift Lead
Bittersweet Pastry Shop
07.2021 - 08.2022
- Supervised daily operations to ensure efficient service and product quality.
- Trained new baristas on customer service protocols and beverage preparation techniques.
- Assisted in creating seasonal beverage menus, enhancing customer experience and sales potential.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Implemented new workflow strategies, reducing wait times during peak hours.
Counter Salesperson
Bittersweet Pastry Shop
03.2020 - 07.2021
- Delivered exceptional customer service, ensuring positive customer experiences and repeat business.
- Managed cash register operations, accurately processing transactions and maintaining financial integrity.
- Collaborated with kitchen staff to communicate customer orders effectively, ensuring timely service delivery.
- Built strong rapport with customers, fostering loyalty and repeat business.
Server
Bittersweet Pastry Shop
01.2019 - 03.2020
- Managed accurate order entry using point-of-sale systems, streamlining processing time.
- Developed strong relationships with regular customers through personalized service and recognition of preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to ensure timely food delivery and quality control standards were met.
Runner
Bittersweet Pastry Shop
10.2018 - 01.2019
- Coordinated timely delivery of pastries to various locations, ensuring freshness and quality.
- Assisted in maintaining cleanliness and organization of the shop, enhancing operational efficiency.
- Collaborated with team members to streamline order fulfillment processes, improving workflow.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
Education
High School Diploma -
Lane Tech
Chicago, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Employee scheduling
- Customer rapport
- Multitasking Abilities
- Scheduling and coordinating
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Bittersweet Pastry Shop
08.2022 - 10.2025
Barista Shift Lead
Bittersweet Pastry Shop
07.2021 - 08.2022
Counter Salesperson
Bittersweet Pastry Shop
03.2020 - 07.2021
Server
Bittersweet Pastry Shop
01.2019 - 03.2020
Runner
Bittersweet Pastry Shop
10.2018 - 01.2019
High School Diploma -
Lane Tech