Branden Horn
Newark,NJ
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to New Jersey Transit's success, and aiming to contribute immediate value to the company's team through an unwavering work ethic and dedication to quality transportation service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Private Carrier Administrator
New Jersey Transit
06.2023 - Current
- Oversight of the Contracted Services and Bus Lease Agreements, to ensure all were up to date and adhered to by the Private Carrier.
- Monitored and coordinated with the Bus Service Planning Department on service changes to the Contracted Services to improve reliability and overall passenger experience.
- Curated quarterly site visits with all Contracted Service Carriers and the Private Carrier Affairs Department staff to discuss methods of improving our business relationship and identifying NJ Transit Operational and Maintenance training opportunities for their bus operators, maintenance staff, and all other relevant staff.
- Assisted in the development and coordination of plans for the 2025 FIFA Club Cup, ensuring the Bus Operations Contingency Plan involving Private Carrier Affairs would be successful in safely transporting the attendees to and from the event.
- Compiled, reported, and tracked data for mechanical repairs to the contracted vehicles to ensure all costs were properly deducted from the contract retainage funds once the Carrier terminated the services.
- Oversight of the Private Carrier Capital Improvement Program (PCCIP) and Ferry Capital Improvement Program (FCIP) by coordinating with all assigned Carriers through the development of specifications, procurement of equipment, preparation of correspondence for amendments of lease agreements, and proper record keeping of assets and funding balances.
- Prepared the required documents needed for the Request for Proposal (RFP) of the Atlantic City Rail Shuttle service.
- Developed and monitored reports to track and ensure complaints were investigated and responded to in a timely manner by the Carriers, resulting in a significant decrease in escalated complaints due to past due responses.
Regional Supervisor (Field)
New Jersey Transit
08.2021 - 06.2023
- Monitored Private-Carrier contacted bus services on New Jersey Transit routes throughout the entire state & PABT.
- Conducted On-Time Performance Checks, Garage Pull-Out checks and other reports to assure schedule adherence.
- Conducted Operator Compliance checks
- Reassigned work when necessary to operators to fill in service gaps.
- Created detours for routes that were affected by road closures and/or inclement weather.
- Responded to accidents and incidents that affected service.
Bus Operator
New Jersey Transit
12.2017 - 08.2021
- Received and submitted passenger fares.
- Maintained safe driving habits to protect property and general public on roadways.
- Assisted disabled passengers in boarding and exiting bus.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Maintained timely adherence to schedules and safety protocols.
- Provided information to passengers, including route, schedule and fares.
Transit Bus Operator
Coach USA (Community Transit)
05.2015 - 11.2020
- Planned efficient routes and adjusted plans using GPS software and local road knowledge.
- Received and submitted passenger fares.
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Assisted disabled passengers in boarding and exiting bus.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Maintained timely adherence to schedules and safety protocols.
- Provided information to passengers, including route, schedule and fares.
- Transported passengers on predetermined routes while following local traffic regulations.
Loan Processor
GBH Properties
11.2013 - 05.2015
- Maintained complete confidentiality of all submitted information according to release guidelines.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Checked approvals against established bank and government lending standards.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Created and completed loan submission packages.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Conducted site visits and issued reports for closed and originating loans.
General Manager
Wendy's Restaurant
07.2002 - 11.2013
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Trained, managed, and motivated employees to promote professional skill development, increasing positive feedback surveys by 40%
- Directed 3 managers and 29 associates to generate over $1.8ml in revenue.
Skills
- Effective Communication
- Policy Implementation
- Facilitating Change
- Team Management and Motivation
- Training and Coaching
- Decision Making
- Problem Solving
Additional Information
Business Administration
Ocean County College
August 2008- December 2008
Business Administration
Delaware University
August 2006 - May 2008
High School
Toms River High School North
September 2002 - June 2006
Certification
- FEMA- Introduction to Incident Command System ICS-100 (Dated 04/17/2022)
- FEMA- ICS-200 Basic Incident Command System for Initial Response (Dated 04/17/2022)
- TEEX- NJT EOC Jurisdiction Crisis Emergency Management Training (Dated 05/13/2022)
- Union County College - Responding to Conflict & Difficult Behavior (Dated 02/23/2023)
- Union County College - Gold Level Customer Service - NJT (Dated 03/26/2023)
- UITP Academy- Bus Operation Excellence for North America (Dated 06/20/2024)
- TEEX -Incident Management/Initial Response Training /FP- PRE402-1 (Dated 10/8/2025)
- TEEX - Jurisdictional Crisis Incident Management/ Incident Command Post (Dated 11/25/25)
- Rutgers University Mini MBA Program - Team Management Essentials (Dated 12/18/2025)
Timeline
Private Carrier Administrator
New Jersey Transit
06.2023 - Current
Regional Supervisor (Field)
New Jersey Transit
08.2021 - 06.2023
Bus Operator
New Jersey Transit
12.2017 - 08.2021
Transit Bus Operator
Coach USA (Community Transit)
05.2015 - 11.2020
Loan Processor
GBH Properties
11.2013 - 05.2015
General Manager
Wendy's Restaurant
07.2002 - 11.2013