Davide Cagnoni

Head of the Client Lifecycle Management sector (approx. 60 people) dedicated to Know Your Customer activities for Deutsche Bank clients with reference to the Corporate and Private Bank divisions with a focus dedicated to the adoption and simultaneous review of the risk profile of clients.
In the role I learned the following skills:

• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Demonstrated proficient leadership skills to motivate employees and build competent teams, through the use of mentoring and coaching capabilities
• Collaborated with senior management to develop strategic initiatives and long term goals.

Head of Operations Hub operating in Poland with a staff of approx. 50 people and dedicated to multiple activities carried out for Italian business such as, by way of example:

• reconciliation of the installments relating to the assignment of the fifth of the salary
• customer adoption, simultaneous review of the risk profile and opening of products dedicated to Financial Advisor customers
• account certification for the Private Bank division
• review of the risk profile of customers through the due diligence questionnaire received through home banking

In this role I had achieved what follows:

• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
• Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
• Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.

Solid and diversified experience in the field of Banking Operations that has allowed me to expand my knowledge in the Know Your Customer by dealing with the opening of relationships, adoption and customer profiling, review of their risk profile.
As part of this activity I also had the opportunity to achieve the following results:

• Participation in a program aimed at talents with presentation of a project related to Mifid 2 to Senior Management (January-June 2015)
• Business Information Security Officer of Kleis workflow application
• Management of the training and subsequent monitoring of the account opening team operating at Operations Hub in Poland for the Financial Advisor network (July 2014 - June 2015)