David E Chiles

• Devised and presented business plans and forecasts to board of directors.
• Provide ongoing training for board, staff, and membership that promotes unity and growth;
• Recruit, hire, motivate, and evaluate all staff, meeting regularly with senior staff to see that the organization is meeting its objectives;

• Recruit, hire, motivate, and evaluate all staff, meeting regularly with senior staff to see that the organization is meeting its objectives;

• Oversee Sunflower's issue work in keeping with SCA's mission and strategic plan;

• Communicate Sunflower's vision and work to members, network partners, and the public;

• Identify and pursue strategic partnerships with other organizations and networks;

• Plan and carry out an annual revenue campaign, working with the Board and the Development Director, to raise sufficient funds from foundations, organizations, individuals, and events;

• Move Sunflower forward as an innovative organization that is a leader in the Heartland and a strong partner in SCA's national networks

• Strengthened relationships between families by initiating regular events and workshops catered to their needs.
• Coordinated and spearheaded programs to increase church members' service throughout community.
• Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
• Oversaw administration and management of all areas of ministry.
• Officiated special services such as weddings, funerals, baptisms, and nursing home services.
• Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
• Upheld church governance structure by effectively managing staff and volunteer teams while ensuring adherence to established policies and procedures.
• Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
• Mentored youth group members, offering guidance and support in their personal and spiritual lives.
• Provided spiritual care through visitation, counseling, and prayer.
• Collaborated with church leadership to develop strategic plans for ministry growth and expansion.

Emergency Assistance

• Client Assistance
• · Interview clients to determine need
• · Determine if client qualifies for Emergency Assistance (EA) or POH services based on policies and regulations governing eligibility
• · Develop client assistance plans
• · Provide referrals to appropriate agencies/services when assistance is unavailable or when further assistance is needed
• · Encourage clients to utilize community resources and instruct them on how to access such
• · Maintain confidentiality of records and information
• · Coordinate special outreach events and seasonal programs with Corps Officer(s)
• · Oversee pantry operations: including produce storage, meat storage, proper stock rotation, hours of operations, mobile pantry, commodities, etc.
• · Recruit and train front desk clerks
• · Recruit, train and oversee S.E.R. workers
• · Recruit and train pantry volunteers
• Record Keeping
• · Create and update client file and input data into MAACLink database
• · Maintain all necessary statistics and data with on time monthly submission of statistics to Corps Officer(s)
• · Complete required reports
• · Maintain tracking of available funding at corps site
• · Track and report unmet needs of participants and their families
• Community
• · Be knowledgeable of community social services and interpret social services regulations in a clear,
• accurate and helpful manner to clients
• · Serve as the liaison between clients and other organizations/agencies
• · Communicate appropriately with staff, clients, other agencies and the public using the telephone or in
• face-to-face contact, one-to-one and in group settings
• · Work cooperatively and jointly with staff, clients and agencies to provide quality/caring services.
• · Supervisory Responsibility: This position would supervise volunteers/community service workers/State lent employees (through S.E.R.)
• · Other duties as assigned

Pathway of Hope

• Outreach and Engagement
• · Conduct regular outreach to social services sites and other locations in the community to identify eligible applicants
• · Engage and build rapport with target population
• · Conduct screening interviews with potential applicants in accordance with POH eligibility requirements
• · Present potential participants to POH team to include the corps officer, youth pastor, Regional
• Coordinator, and Divisional POH Program Manager
• · Provide appropriate referrals for individuals not eligible for POH services
• Case Management
• · Perform intake that includes required documentation for admission, referral needs, explanation of
• program and expectations
• · Conduct a written assessment on all participants within 72 hours of intake including screening for serious
• personal safety and mental health issues
• · Develop a case plan with the participant based on the primary goals of housing stability, increased
• income/financial resources and skills, and self-determination within one week of intake which includes
• short-term and long-term goals with objectives.
• · Update case plan as needed
• · Schedule regular meeting times with participants to develop and review goals and objectives
• · Conduct home visits as determined by the case plan
• · Provide information and referral services as needed
• · Assist participants in making linkages and accessing appropriate community resources
• · Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
• · Provide financial assistance in accordance with program policies and procedures
• · Coordinate case management efforts with all staff and contracted services to meet individual and family
• needs
• · Develop a discharge plan with participants addressing permanent housing stability, economic stability,
• emotional stability and self-determination
• · Assist participant to develop a crisis plan; be available during off hours to respond to an emergency
• · Conduct life skills and budgeting classes
• · Maintain case files for each participant that includes the assessment, case plan, documentation of
• progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of
• all follow up contact
• · Maintain comprehensive and detailed case notes on all participants
• · Complete required documentation of all educational groups
• · Prepare case records for proper storage after participant discharge
• · Ensure client confidentiality in accordance with established procedures and regulations
• HMIS Case Management & Direct Assistance
• · Maintain comprehensive demographic data as required on all participants
• · Submit monthly summary of service statistics to the Regional Coordinator
• · Maintain accurate records of financial assistance provided to participants in their file and in the
• · MAACLink Homeless Management Information System and the Salvation Army Information
• · Management System (SIMS)
• · Complete other reports as requested
• Agency and Community Networking
• · Attend agency and community meetings as requested
• · Meet with Regional Coordinator on a regular basis (at least monthly) for individual consultation and case management supervision
• · Participate in monthly cluster meetings led by the Regional Coordinator
• · Attend supervisory meetings
• · Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
• · Provide guidance and support to community volunteers working with the program
• · Represent the agency’s purpose, philosophy, and function to the community
• · Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings

Quality Assurance

• · Track and report unmet needs of participants and their families
• · Document and report effectiveness of service delivery using consumer, case management and community resource feedback
• · Provide ideas for programming specific to educational or process groups needed for participants
• · Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes
• · Ensure relevance and consistency of POH by collaborating with the Regional Coordinator and Divisional Program Manager with ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POH
• · Report any POH challenges and work with the corps officer and POH Program Manager to develop an action plan to address program development needs
• Pathway of Hope Program Evaluation and Outcomes Measurement
• · Ensure the accuracy of data entry into the MAACLink and SIMS database
• Participate in other program and outcome evaluation activities
• Assist Regional Coordinator in the annual POH evaluation/outcomes measurement for Corps and summary/review report to the Divisional Program Manager and Divisional Social Services Director
• Assist Regional Coordinator in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/certification requirements