Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DAVIDE MANTELLI

New York,NY

Summary

I am a seasoned professional with extensive experience in the luxury retail industry, specializing in roles encompassing multiple facets for international luxury houses. As a successful team player and empathetic leader, I bring a strong work ethic, attention to detail, and a deep understanding of the interplay between delivering an elevated customer experience,KPIs, CRM and Merchandising strategies. I am passionate about leveraging my expertise to contribute to the growth and success of an esteemed organization. With my strong leadership abilities, entrepreneurial mindset, I am poised to make a significant impact in driving business objectives towards success.

Overview

6
6
years of professional experience

Work History

DUAL STORE ASSOCIATE DIRECTOR

Gucci
New York, NY
03.2023 - Current
  • Develop and execute a visionary strategy for the new Gucci Flagship Stores (Meatpacking NYC and Soho) driving a highly successful and profitable business.
  • Collaborate with the Market Director to enhance sales across product categories and client tiers through the implementation of collaborative business action plans.
  • Ensure the effective implementation of company CRM initiatives by providing actionable plans to the team, resulting in the capture of meaningful customer data for personalized client development opportunities.
  • Definition of stores buying selections based on sales trends and clientele's needs
  • Provide comprehensive training and development programs for all leadership team members and new senior leadership hires / fostering a unified and organic approach to business success.
  • Demonstrate strong leadership presence, serving as a proactive mentor, experienced leader, and problem solver.
  • Actively engage with top clients on the sales floor, delivering exceptional customer service and meeting annual mystery shop goals.
  • Cultivate a collaborative team-oriented environment among different categories and departments.
  • Plan and prioritize store-wide activities, meetings, and actions, ensuring a balance between operational efficiencies, service, and customer experience.
  • Achieve overall sales budget objectives while maintaining operational integrity and monitoring monthly profitability.
  • Manage and support stock levels through effective communication with key business department leaders, maximizing full-price selling and ensuring alignment with new product launches.
  • Provide ongoing training and communicate current collection knowledge to the leadership team, associates, and support teams, ensuring a well-informed workforce.
  • Conduct monthly coaching and counseling sessions with associates, offering constructive and timely feedback on performance.
  • Oversee performance evaluations for all store employees, establishing goals and creating action plans for their development.
    Implement effective recruitment strategies to attract and retain high-performing talent, building a strong talent pipeline through networking and competitive shopping.
  • Ensure a consistent and branded onboarding experience for all new hires. Manage staff resource allocation and scheduling to drive sales and deliver an elevated level of customer service.
  • Collaborate with the Market Director and Human Resources People Partner to effectively address employee relations issues and ensure timely resolutions.

GENERAL MANAGER /Brookfield Pl./57th Global Store

ZEGNA
New York, NY
07.2021 - 02.2023
  • Oversaw the New York Downtown Boutique and the 57th World Flagship Store in partnership with the City Manager.
  • Drove and maximized sales performance, consistently achieving overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability.
  • Demonstrated sales leadership by actively engaging with top clients on the sales floor, ensuring the highest level of customer service.
  • Managed and supported stock levels through direct communication with merchandising departments, maximizing full-price selling and ensuring high sell-through rates, as well as aligning with new product launches.
  • Trained and educated all associates on product knowledge, brand pillars, and season strategies through collaboration with relevant internal departments.
  • Clearly understood company-set KPIs and developed strategies to address performance gaps.
  • Led teams in establishing relationships and proposed local events to increase and retain customer loyalty, while delivering superior in-store and after-sales customer service. Supported the development, implementation, and execution of company CRM initiatives, providing action plans to the team.
  • Captured meaningful customer data for personalized client development opportunities and monitored daily CRM database reporting.
  • Processed incoming and outbound merchandise requests and shipments daily.
  • Provided accurate monthly schedules by analyzing peak hours for adequate floor coverage and ensured timely submission of payroll records for all employees.
  • Supported and maintained visual merchandising standards set by the worldwide headquarters.
  • Conducted coaching/counseling sessions with associates to review performance and provide timely feedback.
  • Assisted with the annual review process for all store employees and set annual employee goals.
  • Identified and created action plans for low performers and built succession plans for high talent.

STORE MANAGER

GIAMBATTISTA VALLI
New York, NY
11.2019 - 06.2021
  • Analyzed the business, proposed, and implemented action plans to improve results, generate sales for each product category, creating new clients and reactivating former ones.
  • Developed and delivered events and incentives to grow the business.
  • Ensured the appropriate stock/assortment levels were met, overseeing the Boutique’s buy.
  • Managed customer service quality to meet customer expectations by offering excellent customer service standards.
  • Monitored performance against goals.
    Developed customers, implemented appropriate CRM tools, and maintained the customer database.
  • Acted as a brand ambassador to strengthen/build relationships with VIP clientele/prospective customers.
  • Reviewed and submitted sales and operational reports to the VP in adherence to the company’s KPIs and policies.
  • Ensured maintenance of cycle counts, inventory accuracy, and shrink requirements.
  • Maintained merchandising standards and building installations to increase brand exposure.
  • Created a supportive environment to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings, and storewide meetings to coach and deliver timely feedback.
  • Recruited store associates with specific qualifications and skills that met company and specific market standards.
  • Analyzed regional market trends to determine the best courses of action for the company.

FLAGSHIP TEAM MANAGER / Madison Ave.

Roberto Cavalli
New York, NY
01.2018 - 06.2019
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Mentored employees and instructed on the management of complicated sales and complex issues.
  • Supported the sales team by monitoring daily operations and providing information/procedural guidance to staff.
  • Managed a personal Client’s Book to achieve monthly goals.
  • Collaborated with the General Manager on the daily needs of the Boutique's open/closing procedures and took care of back-of-house duties.
  • Collaborated with the Visual Director of North America for the Flagship Store's merchandising.
  • Created branded merchandising for special events, trunk shows, and product launches.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Promoted sales by building attractive displays and professionally merchandising products.
  • Supported the sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Mentored employees in the management of complicated sales, complex issues, and difficult customers.
  • Promoted a culture of customer focus, product knowledge, and problem-solving to build a loyal customer base.
  • Demonstrated a high level of customer service by engaging clients and offering sales floor assistance.
  • Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Identified key areas within the store where merchandise displays needed to be fixed and items required restocking.

Education

Bachelor of Architecture (BArch) / Architecture

Politecnico Di Torino, IT
Italy,

High School Degree

Liceo Artistico Renato Cottini Torino, IT

Skills

  • Exceptional customer service
  • CRM / Analytics
  • Organizational and analytical skills
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work autonomously
  • Able to multitask
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Business Development
  • Retail Management
  • People Management
  • Sales Leadership
  • Revenue Generation
  • Operations Management
  • Experience in administering progressive discipline process and performance management
  • Proficiency in Microsoft Office

Languages

English
Native/ Bilingual
Italian
Native/ Bilingual

Timeline

DUAL STORE ASSOCIATE DIRECTOR

Gucci
03.2023 - Current

GENERAL MANAGER /Brookfield Pl./57th Global Store

ZEGNA
07.2021 - 02.2023

STORE MANAGER

GIAMBATTISTA VALLI
11.2019 - 06.2021

FLAGSHIP TEAM MANAGER / Madison Ave.

Roberto Cavalli
01.2018 - 06.2019

Bachelor of Architecture (BArch) / Architecture

Politecnico Di Torino, IT

High School Degree

Liceo Artistico Renato Cottini Torino, IT

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DAVIDE MANTELLI