David Edward Smith
Columbia,PA
Summary
Dynamic professional excelling in staff leadership and customer service. Adept at problem-solving and cash handling, I effectively trained new team members. Committed to enhancing guest satisfaction and fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Bar Steward
Foresters of America Court Susquehanna #235
05.2021 - Current
- Managed bar operations, ensuring compliance with health and safety regulations.
- Developed and maintained inventory systems for efficient stock management.
- Worked with staff monthly to create a staff calendar that worked with all staff members availability.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Delivered exceptional customer service, enhancing overall guest satisfaction.
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2017 - 08.2021
- Supervised daily operations ensuring compliance with company standards and procedures.
- Trained and mentored new team members on store policies and customer service excellence.
- Managed inventory levels
- Resolved customer inquiries and complaints swiftly to maintain high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
Resident Actor
SociAbility LLC
06.2012 - 08.2019
- Created theater based curriculum for group therapy sessions
- Worked alongside a therapist to help youth with autism develop social skills using performing arts (improv, games, scene writing, short films)
- Crafted unique dialogue and role playing scenarios to benefit individual clients in one hour long sessions
Education
Bachelor of Science - Elementary Education
Indiana Wesleyan University
Marion, IN08-2009
Skills
- Communication
- Scheduling staff
- Staff leadership
- Time management
- Reliable and responsible
- Problem-solving abilities
- Adaptable and flexible
- Cash handling
- Fast learner
Timeline
Bar Steward
Foresters of America Court Susquehanna #235
05.2021 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2017 - 08.2021
Resident Actor
SociAbility LLC
06.2012 - 08.2019
Bachelor of Science - Elementary Education
Indiana Wesleyan University