Summary
Overview
Work History
Education
Skills
Timeline
Barista
David George Smith

David George Smith

Midvale,Ut

Summary

I am a dedicated, highly driven experienced professional with strong customer service, organizational and project management skills. Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and respond positively to demanding situations. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Hardworking employee enthusiastic about learning transport field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

34
34
years of professional experience

Work History

Team Lead

Valley Behavioral Health
11.2017 - 07.2022
  • DBT Youth Day Treatment Performed a variety of supervisory tasks, ensuring employees have the resources and training to perform their jobs successfully Communicate Leaderships directives concerns on a weekly basis with Team huddles. Assure team quarterly productcity I is at or above expectation. 5 years of advanced knowledge and skill utilizing skills and functions learned from day treatment experience Train, coach, and manage a team of five employees Schedule group Therapy coverage weekly Organize a monthly calendar of ac;vi;es for youth to remain ac;ve in the community and maintain exercise Work closely with Therapists and family to assure the best treatment for youth enrolled Meet with guardians and youth for every new intake Actively encourage a culture of collaboration and teamwork. Behavior Specialist DBT/Children's Youth Day Treatment Provide developmental and education all services to behaviorally challenged children
  • Manage the group and classroom and the provision of and academic services
  • Chart progress of assigned children trough weekly progress notes to ensure an on-going evaluation of each children’s strengths and weaknesses
  • Monitor progress notes and related data completed on a daily basis to ensure proper implementation of individualized behavior change programs
  • Communicate essen;al information regarding client behaviors and progress to the treatment team, (including client and family), and partner agencies, and coordinates
  • Supervision of clients with other staff working in the program, as applicable
  • Ensure client goals are coordinated across programs
  • Provide informa;on in a way that builds teamwork
  • Have a full understanding how current support Valley Behavioral Health
  • Proactively assess client needs, and address those needs before a crisis occurs
  • Know internal and external customer business needs as well
  • Anticipate family needs and place priority to customer Satisfaction and customer service
  • Create written of services that meets Valley Behavioral Health Guidelines
  • Communicate respect, and create an environment of acceptance
  • Assume a positive intent encouraging dialogue
  • Schedule ;me to complete essen;al tasks within expected ;me frames
  • Nationl Safety Council CPR and First Aid Trained for the next two calendar years.

Medical Transportation Driver

Wasatch Transporta2, American Fork
07.2015 - 11.2017
  • Worked with over one hundred family’s and their special needs child to plan and arrange transport safely to and fromThe CSW School of Blind and Deaf
  • Drove the only medical van where an RN had to be on board in order for transport to commence, to ensure the well being of the students due to the medical fragility of the children being transported through out the school year
  • Helped load, (embark), and dis embark unload the students safely at the school and at home
  • Either by hand, or rear wheel chair lie
  • Working with these children, and helping them still attend school, for myself was a life changing event
  • I watched first hand how important it was them to be among their peers and to socialize.

Planning Counselor

MarrioU Vaca2on Club
07.2012 - 05.2014
  • Guided and educated Marriob Vaca;on Owners to ensure their vaca;on experiences were accurate, and specifically tailored to each individuals needs, accompanied by an invi;ng professional manner to help create a vaca;on memory to last a life;me
  • Provide a high consistent level of service to each owner and establish a rela;onship, built on trust for the future of Marriob
  • Provides service that is above and beyond for customer sa;sfac;on and reten;on
  • Serves as a role model to demonstrate appropriate behaviors
  • Takes proac;ve approach when dealing with guest concerns
  • Responds in a ;mely manner to customer service department requests
  • Generated several sales leads of which three resulted in Des;na;on Points sales
  • Sold several CSA policies contribu;ng to our department’s overall goal to increase revenue, and growth.

Opera$ons Manager/Customer Service

Ritz Camera Inc
07.1996 - 05.2009
  • Resolved customer service issues including those escalated to Management
  • Maintained point of sales equipment and computers
  • Inventory Control for a retail store averaging 7 million annually in sales
  • Worked with district and regional managers to increase sales
  • Trained regional employees on store opera;ons and inventory control
  • Assisted with the management of 25 store employees
  • Processed end of day cash reconcilia;on
  • Coordinated store employee schedule

Warehouse Manager

Inkley’s Camera
05.1988 - 07.1996
  • Du;es included inventory control, warehouse shipping and receiving at the Distribu;on Center covering 35 stores.

Education

University of California, Riverside University

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University of Utah
Salt Lake City, Utah

No Degree - Class A CDL

Mountain West Trucking
Salt Lake City, UT
07.2023

ICD-9-CM coding, CPT coding and HCPCS Level II coding. - undefined

2011

Skills

  • Customer service that exceeds expectation on a consistent day to day basis
  • Workplace Safety
  • Exceptional interpersonal skills; diplomatic with customers, managers and team Members
  • Detail oriented; competent in managing workload and written communication
  • Committed to the continuous improvement process of an organization
  • Job Assignments
  • Task Monitoring
  • Lead Identification
  • Quality Control
  • Key Performance Indicators (KPI)
  • Production Monitoring
  • Process Improvement Initiatives
  • Planning Abilities
  • Pre-Trip Inspections
  • Air Brake Certification
  • Defensive Driver Training
  • Commercial Driving
  • Class a Commercial Driver's License
  • Prevention Techniques
  • Coupling and Uncoupling
  • Maintenance Requirements
  • Operational Efficiency
  • Document Verification
  • Resolving Shipping and Delivery Problems
  • Vehicle Checklists
  • Hydraulic and Manual Lifts
  • Customer Retention
  • Dependable and Cooperative
  • Adaptability and Flexibility
  • Regional Trucking
  • Basic Vehicle Safety
  • Managing Incidents
  • Traffic Observations

Timeline

Team Lead

Valley Behavioral Health
11.2017 - 07.2022

Medical Transportation Driver

Wasatch Transporta2, American Fork
07.2015 - 11.2017

Planning Counselor

MarrioU Vaca2on Club
07.2012 - 05.2014

Opera$ons Manager/Customer Service

Ritz Camera Inc
07.1996 - 05.2009

Warehouse Manager

Inkley’s Camera
05.1988 - 07.1996

University of California, Riverside University

undefined

University of Utah

No Degree - Class A CDL

Mountain West Trucking

ICD-9-CM coding, CPT coding and HCPCS Level II coding. - undefined

David George Smith