Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Jumamy

Arlington,VA

Summary

Senior Salesforce Developer/Architect with a robust foundation in Java and Python, boasting 6 years of profound expertise within the Salesforce ecosystem. Specialized in architecting and developing advanced solutions leveraging Aura, LWC, Apex, and Einstein AI, facilitating seamless integrations across Sales, Service, and Marketing Clouds. Proficient in AWS and MuleSoft, with a solid grasp of DevOps practices to streamline deployments and elevate user experiences. Distinguished by a relentless drive for innovation and a consistent history of driving technological excellence to achieve business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Salesforce Developer/Architect

IBM
Arlington, VA
11.2022 - Current
  • Pioneered the comprehensive management and execution of Lead-to-Cash Sales & Service transformations for Fortune 500 companies. Utilized data-driven methodologies and led cross-functional teams to significantly boost operational efficiency, streamline critical processes, and strengthen the revenue pipeline, reinforcing our competitive edge in the marketplace.Orchestrated high-stakes technology consulting projects, focusing on deep client engagement to forge and deploy groundbreaking solutions. My strategic approach has been instrumental in nurturing durable relationships, cementing IBM’s reputation as a reliable, long-term partner in innovation.
  • Directed a broad range of Lead-to-Cash and CPQ initiatives, overseeing every stage from client onboarding to UAT, deployment, and beyond. My leadership ensured strict budget compliance, effective risk management, and the delivery of high-quality outcomes, enhancing client satisfaction and operational success.
  • Led the development and application of sophisticated Aura, LWC, and Apex programming techniques to tailor and enhance functionalities across various Salesforce platforms. This initiative drove significant user adoption and fulfilled complex business needs, demonstrating our capability to exceed client expectations in a dynamic market landscape.
  • Integrated Amazon Connect with Salesforce, revolutionizing voice call management and dramatically improving support operations. This strategic enhancement resulted in a substantial decrease in average call handling times, optimizing customer interactions and elevating service quality.
  • Championed the implementation of Einstein AI chatbots and spearheaded SMS Omni-channel routing initiatives, significantly boosting customer engagement and service efficiency. These advancements led to marked improvements in first-contact resolution rates, solidifying customer satisfaction and loyalty.

Senior Lead Salesforce Developer/Architect

PwC
Arlington, VA
07.2020 - 11.2022
  • Spearheaded the design and development of reusable custom Aura and Lightning Web Components (LWC) using JavaScript, HTML, and CSS, significantly enhancing user interfaces and performance through the efficient use of Lightning Data Service for Salesforce database interactions.
  • Engineered advanced solutions in Salesforce Marketing Cloud, optimizing the customer journey and amplifying marketing campaign effectiveness with strategic use of Journey Builder, Email Studio, and Mobile Studio.
  • Led the configuration and customization of Configure-Price-Quote (CPQ) solutions, crafting intricate product bundles, features, options, and discount schedules via Apex and Visualforce pages to meet client needs.
  • Innovated and implemented custom workflows, triggers, and Apex classes across Service and Sales Cloud, automating business processes and bolstering efficiency, complemented by the utilization of Apex Data Loader for managing significant data volumes.
  • Maintained and evolved custom Apex classes and triggers to fulfill diverse business demands, including the development of rollup triggers and batch Apex classes for large data volume management, leveraging SOQL and SOSL for data manipulation and retrieval.
  • Implemented continuous integration and deployment (CI/CD) practices using Jenkins and Salesforce DX, establishing a robust version control system with Git and enhancing quality assurance with automated testing via Apex test classes and Selenium WebDriver.
  • Formulated and executed a comprehensive version control strategy for the Salesforce development team, instituting best practices for branching, merging, and code reviews tailored to education and training.
  • Facilitated seamless integration between Salesforce and multiple third-party systems, including Mulesoft, Informatica Cloud, and Jitterbit, through the adept use of REST, SOAP APIs, and web services.
  • Designed and implemented bespoke data migration strategies for transitioning from legacy systems to Salesforce, employing Salesforce Data Loader and third-party tools like Jitterbit and Informatica Cloud to ensure data integrity and consistency.
  • Utilized JIRA for end-to-end project management, enhancing the software development lifecycle from requirements gathering through to deployment and maintenance, ensuring optimal collaboration and communication across multidisciplinary teams.

Salesforce Developer

Accenture
Arlington, VA
12.2018 - 07.2020
  • Developed custom Aura components to extend the Salesforce Lightning experience and enhance user interface functionality, using Lightning Base Components and Apex
  • Spearheaded the strategic configuration and customization of Service and Sales Cloud solutions, meticulously tailoring custom objects, fields, and page layouts to precisely align with unique business requirements, thereby optimizing operational efficiency and user engagement.
  • Engineered advanced reporting and analytical solutions within Salesforce Financial Services Cloud, leveraging the power of Salesforce Einstein Analytics to distill complex data into actionable insights, empowering stakeholders with deep, data-driven decision-making capabilities.
  • Directed the pioneering development of intricate Financial Services Cloud (FSC) functionalities, including the seamless integration of financial account linking, investment portfolio management, and loan origination processes, setting new benchmarks for financial service innovation in Salesforce.
  • Innovated robust error handling mechanisms for Salesforce applications, employing Apex try-catch blocks, custom exception classes, and strategic error logging to ensure impeccable application reliability and user experience.
  • Led the automation of complex business processes within Salesforce Financial Services Cloud, utilizing an expert combination of Process Builder, Apex flows, and Apex triggers to drive unparalleled efficiency and accuracy in financial service operations.

Software Engineer

Kpmg Us
Washington, DC
05.2018 - 12.2018
  • Contributed to the design and development of high-quality code for a strategic data service, improving reliability, availability, and scalability. The service powered key company initiatives, enhancing both internal and external customer experiences.
  • Drove the architectural design and implementation of scalable, cloud-based database solutions, ensuring optimal availability and consistent performance across key services, thereby reinforcing the backbone of our cloud infrastructure.
  • Played an integral role in the success of the scrum team through active participation in code reviews, automation of deployment processes, documentation, refinement, planning, and retrospectives.
  • Engineered advanced testing methodologies and automation frameworks, significantly elevating code reliability and efficiency. This initiative led to a marked increase in code coverage and automation benchmarks, setting new standards for software excellence.
  • Demonstrated leadership qualities by effectively communicating, collaborating, and providing mentorship to team members. This fostered a cohesive, high-performing team environment.

Education

Associate of Science - Computer Science

Northern Virginia Community College
Annandale, VA

Bachelor of Science - Computer Science

George Mason University
Fairfax, VA

Skills

  • Enterprise Cloud & Infrastructure Expertise: Lambda, EC2, S3, SageMaker, Aurora, VPC, Lex Chatbot,Kubernetes, Docker, Azure, Google Cloud Platform (GCP), Informatica, Jitterbit, Dell Boomi, MuleSoft (with DataWeave expertise), Appttus, Amazon Connect Voice, Twilio
  • Advanced Tools & Technologies:Microsoft Visual Studio Code, IntelliJ IDEA, Eclipse, CI/CD, Jenkins, CircleCI, GitLab CI, ServiceNow, Copado, Terraform, Microsoft Office 365, Google Workspace, Splunk, Datadog, OwnBackup, RDBMS concepts, Unit Testing frameworks, GraphQL
  • DevOps & Agile Methodologies: Scrum, Kanban, GitHub, Git, JIRA, Confluence, Trello, Slack
  • Development & Programming Proficiency: Python, Java, Apex, JavaScript (ES6), TypeScript, C, C#, Ruby, GoLong, LWC, Aura, DataWeave, HTML5, CSS3, NET, Reactjs, Angular, Nodejs, Vuejs, Bootstrap, AJAX, jQuery,Lightning Components, Visualforce, Salesforce DX, Apex Triggers, SOQL, SOSL,PowerShell, Bash
  • Analytics & Visualization, Databases: Tableau, Microsoft Power BI, Datorama, Google Data Studio, SQL Server, Oracle, MongoDB, PostgreSQL, MySQL, Redis, PL/SQL, Transact-SQL
  • Salesforce Stack:Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Financial Services Cloud, Health Cloud, Commerce Cloud, Mulesoft, Salesforce Connect, Heroku, Einstein AI (including Activity Capture and Analytics), OmniStudio (Velocity), AppExchange,Lightning App Builder, Forcecom IDE, Data Loader, REST & SOAP APIs, AMPscript, Version Control practices with Salesforce DX, Work Flow and Processes Builder

Certification

  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant
  • Salesforce Certified Marketing Cloud Email Specialist
  • Marketing Cloud Developer
  • AWS Certified Machine Learning - Specialty
  • AWS Certified Solutions Architect - Associate
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Administrator
  • Azure Solutions Architect Expert
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Platform Developer II

Timeline

Senior Salesforce Developer/Architect

IBM
11.2022 - Current

Senior Lead Salesforce Developer/Architect

PwC
07.2020 - 11.2022

Salesforce Developer

Accenture
12.2018 - 07.2020

Software Engineer

Kpmg Us
05.2018 - 12.2018

Associate of Science - Computer Science

Northern Virginia Community College

Bachelor of Science - Computer Science

George Mason University
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant
  • Salesforce Certified Marketing Cloud Email Specialist
  • Marketing Cloud Developer
  • AWS Certified Machine Learning - Specialty
  • AWS Certified Solutions Architect - Associate
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Administrator
  • Azure Solutions Architect Expert
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Platform Developer II
David Jumamy