David Hanrath

• Monitored employee attendance records, timekeeping, and payroll information.
• Implemented quality control measures to uphold company standards.
• Ensured compliance with safety regulations and company policies.
• Communicated regularly with customers to gain insights into their needs.
• Delegated work to staff, setting priorities and goals.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Collaborated with management on developing strategic plans for achieving business goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Established processes for monitoring customer satisfaction levels.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Supervised daily operations including scheduling shifts, assigning duties.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved conflicts between team members in an effective manner.
• Recruited and trained new employees to meet job requirements.
• Assigned work and monitored performance of project personnel.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked effectively in team environments to make the workplace more productive.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Completed day-to-day duties accurately and efficiently.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Maintained updated knowledge through continuing education and advanced training.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Operated equipment and machinery according to safety guidelines.

Developed and implemented inventory control systems to ensure accurate record keeping.

• Monitored computer inventories to generate precise reports on stock levels.
• Trained staff on proper receiving, processing, and stocking procedures.
• Conducted on-the-job training activities to cross-train employees across various tasks.
• Examined supply levels to identify shortages and initiate restocking.
• Performed regular cycle counts to maintain accuracy of inventory records.
• Managed departmental scheduling to ensure adequate staffing for all shifts.