Summary
Overview
Work History
Education
Skills
Timeline
Barista
David Houck

David Houck

Smithville,TX

Summary

Encouraging manager well trained in customer service and employee training, delivering encouragement and feedback to help employees be successful.


Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Kitchen Manager/Small Business Owner With Wife

The Sunshine Chef
10.2023 - 07.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.

Carpenter's Assistant

Ronnie Shepard
07.2023 - 10.2023
  • Cut materials according to specifications in preparation for installation.
  • Assisted with movement of materials and equipment to job sites.
  • Worked with master carpenters to install decks for both residential and commercial customers.
  • Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
  • Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
  • Gained valuable education in residential and commercial building codes.
  • Identified product defects and brought to job foreman for resolution.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Built flooring, window frames and countertops according to custom carpentry project specifications.
  • Planned and executed work with proper tools and materials to maximize productivity.

Manager & Lube Technician

Leander Lube Express
02.2019 - 07.2023
  • Trained employees on Software, Customer Service Expectations, Oil Changes, Fluid Top Off, Tire Pressure Fill, Coolant Changing, Transmission Oil, Brake Flush, Rear Differential Fluid Exchange, Air Filters Check, Wiper Blades Check, Vehicle Safety Checks, State Inspection Tests, and assigned duties.
  • Oversaw day-to-day activities of 5 employees in establishment
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, & suppliers to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers
  • Enhanced customer loyalty through exceptional customer service and personalized recommendations.
  • Increased sales with targeted marketing initiatives and exceptional customer service.
  • Provided exceptional customer service with timely communication regarding finish statuses.

Overnight Manager

Lowe's
08.2015 - 02.2019


  • Managed 7 employees in delivering smooth, productive night shift operations.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure employee safety
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Enhanced team performance by providing regular training
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Trained new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.

Education

High School Diploma -

Leander High School
Leander, TX
05.2015

Skills

  • Customer Service
  • Staff Management
  • Staff Training and Development
  • Operations Management
  • Team Collaboration and Leadership
  • Supply Ordering
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Problem Resolution
  • Money handling abilities
  • Complaint handling & resolution
  • Professional telephone demeanor
  • Scheduling

Timeline

Kitchen Manager/Small Business Owner With Wife

The Sunshine Chef
10.2023 - 07.2024

Carpenter's Assistant

Ronnie Shepard
07.2023 - 10.2023

Manager & Lube Technician

Leander Lube Express
02.2019 - 07.2023

Overnight Manager

Lowe's
08.2015 - 02.2019

High School Diploma -

Leander High School

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David Houck