David I Williams
Emmaus,PA
Overview
5
5
years of professional experience
Work History
Auditor/Technical Support Specialist
Shift 4 Payments
Emmaus, PA
08.2020 - 06.2021
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Maintained records, logs and lifecycle documentation of work requests.
- Responded to multiple individual tickets every week to provide end-user support on systems and software.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Benefits Advisor/Claims Analyst
Priority Health
Bethlehem, PA
12.2018 - 10.2020
- Organized and verified enrollment and benefits documents.
- Responded to member questions regarding plan benefits and provisions.
- Followed all company procedures to keep data confidential.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed documentation and accounts to gain full picture.
Customer Support/Technical Support Representative
CoWorx
Bethlehem, Pennsylvania
09.2016 - 12.2018
- Tech support
- On boarding and off boarding of customer accounts
- Guaranteed positive customer experiences and resolved all customer complaints.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Take up to 20 inbound/outbound calls per shift
- Send/Respond to 50-100 emails per shift
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Reviewed customer data to assess current issues and determine potential solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Field Technician
Sight and Sound Technical Solutions
Union, NJ
05.2016 - 11.2016
- Performed diagnostics, troubleshooting and evaluations.
- Set up and verify the functionality of safety equipment.
- Addressed customer service inquiries quickly and accurately.
- Answered 10+ inbound calls per day and directed to designated individuals or departments.
- Executed corrosion control and inspection duties with minimal supervision.
- Oversaw inventory usage and executed replenishment duties when needed.
- Installed parts along production line in constant operation.
- Established comprehensive maintenance plans and oversaw repair work.
- Inspected equipment and systems to identify issues and reported problems to repair technicians.
Sales Associate/Data Entry
Batteries Plus Bulbs
Winchester, Virginia
12.2015 - 7 2016
- Monitored multiple databases to keep track of all company inventory.
- Placed special orders and called other stores to find desired items.
- Listened to customer needs and preferences to provide accurate advice.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Verified and updated account information in company computer system.
- Created new orders in to manage samples and associated data.
- Reviewed database entries to verify regulatory compliance.
- Compiled data from source documents prior to data entry.
- Identified, corrected and reported data entry errors.
Education
Bachelor of Science - Sports Medicine/ Business
Shippensburg University of Pennsylvania
Shippensburg, PA12.2020
Associate of Science - Business
Northampton Community College
Bethlehem, PA12.2017
High School Diploma -
Freedom High School
Bethlehem, PA05.2014
Additional Information
- Captain Of High School Basketball team
- Received Scholarship to play Basketball at Shippensburg University.
- Team Volunteering in the Special Olympics VIA All Star Clinic; Assisting Children with disabilities
- Volunteer for the Boys and Girls Club in Easton, Pennsylvania.
Timeline
Auditor/Technical Support Specialist
Shift 4 Payments
08.2020 - 06.2021
Benefits Advisor/Claims Analyst
Priority Health
12.2018 - 10.2020
Customer Support/Technical Support Representative
CoWorx
09.2016 - 12.2018
Field Technician
Sight and Sound Technical Solutions
05.2016 - 11.2016
Sales Associate/Data Entry
Batteries Plus Bulbs
12.2015 - 7 2016
Bachelor of Science - Sports Medicine/ Business
Shippensburg University of Pennsylvania
Associate of Science - Business
Northampton Community College
High School Diploma -
Freedom High School