David Evans

• Hired by Purfresh, a cold chain technology company in the ocean shipping industry offering Controlled Atmosphere, Ozone Atmosphere and Satellite tracking services to global shippers of perishables.
• Improved and streamlined operations processes to double productivity while growing global reseller and vendor base.
• Responsible for driving global new business sales, business development, and ocean carrier relationship management.
• Introduced readily available technology to enhance productivity in manual operations infrastructure based on email.
• Implemented Microsoft 365 suite of products including Phone System to cut costs and improve productivity and knowledge management, and ZOHO CRM to improve leads, opportunity, and account management.
• Introduced technology solutions and redesigned processes to improve AP and AR performance and significantly reduce rework driven by manual data entry errors and duplication of processes by more than 50%.
• Negotiated COVID impact on industry, company and associated business environment.
• Effectively managed wind down of company after holding company decided to cease commercial operations.

• Transitioned into commercial insurance industry and successfully built book of new business from scratch focused on commercial liability and worker's compensation insurance within manufacturing, service delivery, and retail sectors.
• Restructured and streamlined back-office processes to reduced administrative duplication and rework by 0ver 50% and built a Microsoft Outlook-based CRM system to manage leads and calling operations for the agency.
• Established small outbound call center for the agency in Fresno, CA.

• Brought in by DIRECTV as Director with full accountability for all operations related to customer relations, support, field sales support, and dealer/retailer support, as well as performance of Retailer Call Center
• Optimized performance of 46+ staff members and team of six direct reports
• Worked tirelessly to build synergy between Sales team, retailers, and support group to deliver industry leading services and drive impressive growth
• Successfully consolidated all support operations for DIRECTV Retailer Channel into single call center
• The consolidation paid major dividends by achieving >50% improvement in administrative task turnaround and between 10% and 35% improvement across all call center key performance indicators (KPI)
• Driving force for initial development stages of DIRECTV's in-house version of Oracle's CRM On Demand, which superseded Salesforce in several key business applications.

• Joined late stage VC funded start up with mandate to redesigned all sales operations processes while recruiting, training and developing high-performance sales and customer support team
• Continually researched and analyzed emerging market trends to recommend changes to pricing models and offer key insights into software development.

• Promoted to assume control of Regional Businesses Group operations and performance management, which included components such as order entry, liaising with manufacturing units, distribution, customer satisfaction, and export compliance, among others
• Spearheaded voice of the customer project implementation to all business units achieving best-in-class performance status across all eight remote business units
• Improved order cycle and distribution performance lead times by an average of four days across all business units, equating to 30% improvement in order velocity.

• Joined EMEA Emerging Markets business unit with mandate to build business operations infrastructure to support exponential revenue growth including order entry and customer care, manufacturing demand planning, remote distributor network, intermodal logistics, and global export compliance supporting more than 70 countries across EMEA region comprising Europe, Middle East, Africa, Eastern Europe and Russia.
• Built team of 34 supervisors and agents to achieve highest productivity and lowest attrition levels in Dell EMEA, scaling productivity to limit headcount growth to 140% in business growing at over 500% in 4 years.
• Achieving Dell EMEA best-in-class order quality performance for order entry and customer support.
• Established import/export logistics supporting all countries.
• Operations SME for Dell Greece launch.
• Planned and implemented voice of the customer program.

Responsible for all aspects of branch including profit and loss management, sales, revenue, operations, customer support, human resources, accounts receivable, accounts payable, fleet management, regional union negotiations, and reporting to CEO and operations director.

Progressed from trainee manager to branch manager within 2 years.

Successfully doubled revenue during tenure as branch manager.