DAVID COOPER
Petersburg,West Virginia
Summary
Quality assurance professional with history of ensuring high standards and consistent results in production environments. Proven ability to drive quality improvements and maintain compliance with industry standards. Known for effective team collaboration and adaptability to changing requirements, ensuring reliable outcomes. Skilled in root cause analysis and process optimization. Knowledgeable supervisor with robust background in ensuring product quality and process compliance. Successfully led teams to identify and resolve quality issues, contributing to improved operational efficiency. Demonstrated expertise in quality control and team leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
QUALITY ASSURANCE SUPERVISOR
PILGRIM'S PREPARED FOODS
10.2020 - Current
- Responsible for managing 25-30 QA staff, ensuring timely and effective implementation of all company's policies and procedures
- Maintaining detail-oriented atmosphere responsible for development and implementation of inspection activities, detection and resolution of problems, and delivery of satisfactory outcomes
- Communicate organizational needs, oversee employees' performance, provide guidance, support, and manage reciprocal relationship between staff and organization so that each is successful
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout organization.
SCHEDULING SUPERVISOR/BACKUP PLANNING MANAGER
PILGRIM'S FRESH PLANT
08.2014 - 10.2020
- Developed 10-15 production schedules/plans per day in adherence to the company's budget and deadlines while identifying the production needs and set objectives that would usher employees into achieving a smooth and efficient workflow
- Ensure that materials and equipment are available when needed, maintain sight of the goals of the production team, and keep everyone on task
- Fostered collaboration among team members by encouraging open dialogue about scheduling preferences or concerns.
- Enhanced communication between departments with regular updates on schedule changes and adjustments.
PRODUCTION SUPERVISOR/BACKUP SUPERINTENDANT
PILGRIM'S FRESH PLANT
09.2013 - 08.2014
- Responsible for 3 departments; overseeing employees' performance, order completion, disciplinary action, work orders, and furthering team member development
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
911 Operator/Dispatcher
GRANT COUNTY EMERGENCY MANAGEMENT
03.2010 - 09.2013
- Answered 75-100 emergency and non-emergency phone calls for EMS, Fire, and Law Enforcement Agencies within the county
- Coordinated with multiple agencies, trained in de-escalating situations and keeping callers calm while assisting with their issues
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
Education
REGENT BACHELORS OF ART - Agriculture
WEST VIRGINIA UNIVERSITY
MORGANTOWN, WEST VIRGINIA12-2024
CRIMINAL JUSTICE -
UNIVERSITY OF PHOENIX
ONLINE01.2013
Skills
- Microsoft Office 365
- Cisco WebEx
- Product Testing
- Training and mentoring
- Customer complaint handling
- Problem-solving skills
- Team Leadership
- Decision-Making
- Risk Management
- Scheduling
- SAP
- Kronos
- Corrective Action Planning
- Auditing Techniques
- Quality Control Management
Hobbies and Interests
- Literature
- Hunting
- Art
- Live Music
- Travel
Certification
- Developing & Implementing HACCP - FSNS - 12/2021
- BRCGS i9: A Map to the Standard - Viand Group, LLC - 11/2022
Languages
English
Full Professional
Spanish
Elementary
Timeline
QUALITY ASSURANCE SUPERVISOR
PILGRIM'S PREPARED FOODS
10.2020 - Current
SCHEDULING SUPERVISOR/BACKUP PLANNING MANAGER
PILGRIM'S FRESH PLANT
08.2014 - 10.2020
PRODUCTION SUPERVISOR/BACKUP SUPERINTENDANT
PILGRIM'S FRESH PLANT
09.2013 - 08.2014
911 Operator/Dispatcher
GRANT COUNTY EMERGENCY MANAGEMENT
03.2010 - 09.2013
- Developing & Implementing HACCP - FSNS - 12/2021
- BRCGS i9: A Map to the Standard - Viand Group, LLC - 11/2022
REGENT BACHELORS OF ART - Agriculture
WEST VIRGINIA UNIVERSITY
CRIMINAL JUSTICE -
UNIVERSITY OF PHOENIX
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