David J. Fischer
St Louis,MO
Summary
Goal-driven Service Manager offering over 10 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistan Service Manager
Frank Leta Acura
St Louis, MO
07.2022 - Current
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Monitored technician performance and provided feedback on areas needing improvement.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
Service Advisor
Bommarito Nissan
Hazelwood, MO
02.2022 - 05.2022
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Used knowledge of services to recommend additional products and offerings to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Service Advisor
Plaza Jaguar/Land Rover
Creve Coeur, MO
11.2021 - 01.2022
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Used knowledge of services to recommend additional products and offerings to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Service Lane Manager
West County Honda
Ellisville, MO
09.2018 - 10.2021
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Answered phone calls and responded to questions and concerns.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Recommended additional, useful services to customers to increase overall sales.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Researched coverages under warranties and determined requirements for coverage.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Education
High School Diploma -
Windsor High School
Imperial, MO05-2003
Skills
- Strong Leadership
- Team Building Expertise
- Customer Service Management
- Estimating and Quoting
- Customer Service
- Technical Knowledge
- Staff Training and Development
- Sales Support
- Schedule Coordination
- New Employee Hiring
- Work Planning and Prioritization
Affiliations
- Custom Vehicles
- Outdoor Adventurer
- Avid Golfer (Not Good)
- The Most Important People In My Life Are Those Who Are Around Me
Accomplishments
- Most Handsome (According to my Wife)
Certification
- Certified in Honda/Acura
- Certified in Nissan
- Certified Jaguar/Land Rover
- Certified in Toyota/Lexus
- Certified in 12 Volt Installation
References
References available upon request.
Timeline
Assistan Service Manager
Frank Leta Acura
07.2022 - Current
Service Advisor
Bommarito Nissan
02.2022 - 05.2022
Service Advisor
Plaza Jaguar/Land Rover
11.2021 - 01.2022
Service Lane Manager
West County Honda
09.2018 - 10.2021
High School Diploma -
Windsor High School
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