DAVID J GONZALEZ
Bronx,NY
Summary
As an AV and Telecom professional, I have a broad range of clerical skills, including filing, reception, mailing, copying, data entry, managing high volumes of calls, and organization. I am also adept at learning and adapting swiftly to various situations. My experience extends to Telecom and AV systems, including Crestron, Jabber, Polycom, TMS, Cisco Telepresence, phone devices, CUVA, Tandberg, CUCM, Unity, Zoom, Webex, Teams, microphone setup, and basic operation of audio mixing boards, video mixers, camera controls, along with some light video editing capabilities.
Overview
9
9
years of professional experience
Work History
Temp AV Support Specialist
White & Case
New York, NY
04.2024 - Current
- Manage call bridging with TMS and CMS according to daily requirements
- Organized daily video conference calls via MS Teams, Zoom, and Cisco Webex
- Ensure optimal performance of meeting technology through regular checks
- Collaborated with events, concierge, and assistant teams to collect meeting details pre-AV events
- Configured audio equipment for significant AV events as required
Voice & AV Analyst
Milbank LLP
New York, NY
06.2019 - 02.2024
- Set up and monitor in-person and remote audio-video conference meetings using Zoom, Teams, WebEx
- Resolved technical problems in video conferencing rooms
- Troubleshoot Telecom issues related to desk phones, as well as backend troubleshooting in CUCM and WebEx admin.
- Liaise with vendors for resolving escalations
- Use of CUCM for various task including: Extensions assignment, Phone profile building, Unity Voicemail setup, Call coverage lines, Hunt Pilots, Intercom lines, MRA devices etc.
- Managed AV and Telecom related requests using iQtrack.
- Dispatch daily tasks to team via EMS scheduling system
- Liaised with clients regarding AV events, town halls, and celebrations
- Performed light video editing on recorded meetings
Site Video Coordinator/ AV Technician
FEDERAL RESERVE BANK OF NEW YORK
New York, New York
07.2017 - 05.2018
- Respond to large volume of customer questions either via phone or email conversations
- Organize Video Conference meetings using TMS based on customer request and submitted request
- Monitor Video Conference meetings using TMS and trouble shoot as needed
- Conduct Video Conference test with external, out of network locations
- Assist users with using Skype for Business to connect to Video Conferences
- Ensure Video Conference calls launch in person and confirmed room equipment was working as needed
- Submitted tickets to national network team to help place new AV equipment on the banks network
- Help with minor break fix (cable swaps, system resets, etc...)
- Assist engineer with mounting new televisions in executive offices.
VIP AV Technician
BLACKROCK FINANCIAL
New York, New York
10.2015 - 11.2016
- Consistently requested by both internal and external clients due to high customer satisfaction
- Exceeded daily quota of client questions via phone call and email
- Organized client meetings in order to meet administrative and AV needs
- Worked closely with Administrative Assistant to the CEO and other high level executives to ensure global broadcasted meetings were handled with upmost care and professionalism
- Provided troubleshooting assistance either remotely or in person to ensure meetings are held as desired
- Carefully managed high profile calls remotely and assisted when needed
- Personally performed weekly/monthly room checks to ensure efficient equipment
- Assisted clients with setup and use of WebEx
- Dialed audio conferences using Cisco Polycom
- Took initiative to maintain office operations.
Education
Associate of Applied Science - Computer Networking Technology
Borough of Manhattan Community College
01.2013
Some College (No Degree) - Political Science
Lehman College
Skills
- Microsoft Office Use
- Attention to Detail
- Critical Thinking
- Complex Problem Solving
- Time Management
- Adaptability
- Team Oriented
- Scheduling Coordination
- Decision Making
References
References Available Upon Request
Timeline
Temp AV Support Specialist
White & Case
04.2024 - Current
Voice & AV Analyst
Milbank LLP
06.2019 - 02.2024
Site Video Coordinator/ AV Technician
FEDERAL RESERVE BANK OF NEW YORK
07.2017 - 05.2018
VIP AV Technician
BLACKROCK FINANCIAL
10.2015 - 11.2016
Associate of Applied Science - Computer Networking Technology
Borough of Manhattan Community College
Some College (No Degree) - Political Science
Lehman College
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