Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
DAVID J NUTAITIS

DAVID J NUTAITIS

Wilkes-Barre,PA

Summary

CAREER SUMMARY

An influential, award-winning Platform Resolution Analyst with 25+ years of problem-solving experience while sustaining high productivity in a fast-paced environment. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals. Interfaces well with corporate clients and internal business partners to assist with strategic plans to meet expected outcomes. Strong analytical skills in identifying and implementing process improvements and cost savings.


Overview

27
27
years of professional experience
1
1
Certification

Work History

Platform Resolution Analyst

EnGen / Highmark Inc.
01.2018 - Current
  • Create positive customer experiences through support efficiency and quality outcomes for Platform Production Support Team
  • Monitor Critical Mainframe Daily Jobs/Schedules for HMA and Enrollment & Billing departments and resolve any failures
  • Apply job overrides until permanent solution is implemented
  • Monitor Cherwell Service Management queues to review, create and assign tickets to responsible parties
  • Assist in training of new departmental employees, and create personal training plans that add value through increased product or technical knowledge.
  • Created custom reports and visualizations to support decision-making processes using Excel and PowerPoint.
  • Create and maintain Knowledge Management Documentation used on Corporate websites.
  • Worked flexible hours across night, weekend and holiday shifts
  • Paid attention to detail while completing assignments
  • Demonstrated respect, friendliness and willingness to help wherever needed

Senior IT Operations Analyst

Highmark Health Solutions
01.2012 - 01.2018
  • Oversee all day-to-day responsibilities of maintaining, monitoring, operating, and troubleshooting a mainframe environment
  • Identify and solve all problems affecting electronic output, hardware and/or software related
  • Interact on a daily basis with internal and external customers, and/or vendors, support staff, and customer engineers
  • Perform quality control and accounting checks on all output
  • Assessed operational performance to identify areas for improvement
  • Designed plans to improve operations and suggested changes to systems for overall organization

DataCard Systems Administrator

BlueCross of Northeastern Pennsylvania
01.1996 - 01.2012
  • Responsible for overseeing and coordinating all facets of ID card production
  • Reduced operating expenses by 34% by means of using blank card stock and paper instead of pre-printed materials
  • Developed and supported all ID card graphics using Adobe Photoshop software
  • Diagnosed and resolved hardware and software issues and controlled and maintained inventory and supplies.
  • Skilled at working independently and collaboratively in team environment
  • Worked well in team setting, providing support and guidance

Education

Associates Degree - Information Systems Technology

Luzerne County Community College

Systems Analysis and Design, Marketing and Communication

  • Dean's List Fall 1984
  • Dean's List Spring 1985
  • 3.7 GPA

Systems Analysis & Design

Bloomsburg University
  • Dean's List Summer 1982
  • 3.5 GPA

Skills

  • Customer Needs Assessments
  • Continuous Quality Improvement
  • Balanced Work Ethic
  • Operational Leadership
  • ITIL Trained
  • Production Operations
  • Staff Development
  • Cherwell Service Management
  • Microsoft Office Suite /Teams
  • Adobe Photoshop
  • Troubleshooting and problem resolution
  • Failure resolution

Accomplishments

PROFESSIONAL AFFILIATIONS AND AWARDS:


  • Silver Applause Award, First Responder Support
  • Bronze Applause Award, Customer First
  • CI Champion - CI Smash In TENV1
  • CI Champion - Group Level Control Date Override
  • F.O.C.U.S. Recognition Award, Exceeding Customer Expectations
  • Two-time IT Employee of the Month and Quarterly Divisional Excellence award winner
  • Four-time Monthly Divisional Excellence award winner (Quality Driven, Innovative, and Cost Effective)
  • Project Team Leader, Continuous Process Improvement – ID Card Pull-Delivery
  • Active Member of Highmark Caring Place and Red Cross Blood Drives

Certification

  • Continuous Improvement Yellow Belt Training
  • Data Card World Service Group: 9000 System Administration Certification
  • Data Card World Service Group: Ultraform Template Certification.

Timeline

Platform Resolution Analyst - EnGen / Highmark Inc.
01.2018 - Current
Senior IT Operations Analyst - Highmark Health Solutions
01.2012 - 01.2018
DataCard Systems Administrator - BlueCross of Northeastern Pennsylvania
01.1996 - 01.2012
Luzerne County Community College - Associates Degree, Information Systems Technology
Bloomsburg University - , Systems Analysis & Design

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