David Jason Carl
Store Manager
Portland,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Starbucks
Portland, OR
08.1994 - 06.2023
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Starbucks
Salem, OR
10.1998 - 08.1999
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Supervisor
Starbucks
Corvallis, OR
03.1996 - 10.1998
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista
Starbucks
Corvallis, OR
08.1994 - 10.1996
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
High School Diploma -
Mcminnville High School
Mcminnville, OR 09.1991 - 06.1994
Skills
Relationship building and management
Order management
Maximizing profitability
Staff Management
Accurate money handling
Operations
Goals and performance
POS systems
Personnel development
Bank deposit procedures
Customer Relations
Opening and closing procedures
Vendor management
Hourly shift management
Mathematical aptitude
Customer Response
Timeline
Assistant Manager
Starbucks
10.1998 - 08.1999
Shift Supervisor
Starbucks
03.1996 - 10.1998
Store Manager
Starbucks
08.1994 - 06.2023
Barista
Starbucks
08.1994 - 10.1996
High School Diploma -
Mcminnville High School
09.1991 - 06.1994