David Joel Magsayo
Newington,CT
Summary
Highly organized and calm professional with extensive experience managing high-volume communication, confidential records, and time-sensitive situations in a healthcare setting. Proven ability to multitask under pressure, coordinate with multiple parties, and maintain accuracy while handling urgent needs. Seeking to transition into a police dispatcher role to apply strong communication, decision-making, and public service skills in emergency response.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Ivy Rehab
Avon, CT
05.2023 - Current
- Managed a high volume of incoming phone calls daily, prioritizing urgent patient needs, while maintaining professionalism and accuracy.
- Acted as the primary point of contact between the clinic director and interested parties, promoting effective clinic operations.
- Handled confidential medical and personal information in strict compliance with privacy regulations.
- Provided support to multiple clinics throughout Connecticut to ensure smooth front-office efficiency.
- Remained calm and effective when addressing distressed or frustrated patients.
Physical Therapy Aide
Ivy Rehab
Avon, CT
09.2022 - 05.2023
- Managed and monitored supplies within the clinic to ensure smooth clinic operations.
- Performed administrative tasks such as scheduling appointments, answering phones, and maintaining patient files.
- Quickly adapted to changing priorities in a fast-paced environment.
- Maintained positive interaction with facilities and clients, enhancing client relations.
Lifeguard
Wheeler Regional YMCA
Plainville, CT
06.2017 - 10.2019
- Assisted with swim lessons for guests and members of the facility.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Prepared detailed incident reports following accidents or other incidents.
- Maintained constant situational awareness in a dynamic environment.
Education
Exercise Science -
Central Connecticut State University (2018-2022)
New Britain, CTHigh School Diploma -
Newington High School (2014-2018)
Newington, CTSkills
- Customer Service & De-escalation
- Phone Etiquette
- Confidential Information Handling
- Critical thinking
- Multitasking & Prioritization
- Team Coordination
Timeline
Patient Coordinator
Ivy Rehab
05.2023 - Current
Physical Therapy Aide
Ivy Rehab
09.2022 - 05.2023
Lifeguard
Wheeler Regional YMCA
06.2017 - 10.2019
Exercise Science -
Central Connecticut State University (2018-2022)
High School Diploma -
Newington High School (2014-2018)