Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAVID J. KOLENO

Bend,OR

Summary

  • Two decades of experience aligning people, processes, and technology.
  • Proven dexterity in working with thought leaders and decision makers at all organizational levels.
  • Highly competent at system design, business process and requirement documentation, and conveying complex technical concepts to non-technical people.
  • Established ability to self-learn new technologies, frameworks, and methodologies.
  • Expert analyzer of business goals, project objectives, and the needs of business environments.

Overview

19
19
years of professional experience

Work History

Director of CRM Conversions

Zuri Group
Bend, OR
07.2022 - 01.2023
  • Introduced modern analytical tools including Tableau Prep to quickly help the world’s leading animal rights organization identify the best 10 million digitally-engaged constituents to migrate to a new digital marketing platform, leaving no technical debt behind
  • Evaluated current marketplace offerings to replace an aging, single-source conversion tool, architected new solution using Alteryx, and made recommendations.

Director of Philanthropic Technologies

Boys Town
Omaha, Nebraska
06.2013 - 06.2022
  • Solely responsible for the health, security, and integrity of a database of 7 million donor records
  • Customized the infinity platform using T-SQL, XML, HTML, Visual Basic, C#, and Entity Framework when out-of-the-box functionality was inadequate for organizational needs
  • Coordinated with site Executive Directors to determine site-specific key performance indicators and implemented meaningful dashboards using a variety of SDK tools and SQL Server Reporting Services
  • Worked closely with VP of Development to standardize fundraising practices across sites and configured/customized the database to reflect these standardizations
  • Managed team responsible for providing CRM end-user support for 7 Boys Town villages
  • Oversaw the development and implementation of CRM training documentation and programs for new and existing employees
  • Maintained end-user satisfaction by empowering staff to know how to perform job duties, learn new areas of interest, and permit them access to all features supporting those duties
  • This included providing additional training when necessary, changing configurations to mirror actual business process, and building customizations as needed more closely
  • Served as primary liaison to software vendor to ensure support items are resolved in a timely and satisfactory manner, escalating through the appropriate channels when necessary.

Enterprise Solutions Consultant

Blackbaud, Inc
Charleston, South Carolina
06.2011 - 06.2013
  • Facilitated as-is and to-be business process/requirement discussions with client subject matter experts in groups as large as 45
  • Performed user requirement analysis, identifying gaps, issues, and risks as implementation team lead
  • Led implementation teams of up to ten people including configuration consultants, conversion analysts, business analysts and software developers
  • Led conversion data mapping sessions, ensuring data was mapped according to design decisions and in support of the to-be state
  • Documented business process requirements, system design, and configurations that supported the client’s to-be state
  • Analyzed business intelligence requirements, tailoring out-of-the-box solutions when possible and delegating requirements to developers when not
  • Developed and deployed site security models for complex, federated organizations.

Principal

Koleno Consulting, LLC
Hailey, Idaho
12.2007 - 06.2011
  • Worked with clients’ executive leadership to select and implement applications based on organizational goals, staffing, and budgetary constraints
  • Configured clients’ CRM databases, eliminating task redundancy and maximizing efficiencies of those systems
  • Evaluated network hardware and software to provide stable operating environments
  • Provided helpdesk support and training for users, ensuring network reliability, availability of mission-critical applications, and user ability to complete tasks efficiently and with minimal down-time
  • Created training documentation and carried out training for clients’ users to optimize clients’ investments in software, hardware, and consulting services.

Information Systems Administrator

Sun Valley Center for the Arts
Ketchum, Idaho
04.2006 - 10.2009
  • Designed and implemented a stable and secure Windows-based network that eliminated external consulting expenses, stopped frequent network hacks and virus penetrations, and provided the organization’s first comprehensive backup and recovery plan
  • Developed and implemented the organization’s first in-house helpdesk support and training, ensuring all users were able to access and aptly use all network files, software and email
  • Collaborated with the Director of Development to secure Board and Executive approval to implement Blackbaud’s NetCommunity to provide an integrated marketing/donor database solution enabling more efficient email communication, event registrations, membership management and web content tailored to individual constituents based on interaction history with the organization
  • Created training documentation and provided training for all employees pertaining to the annual Wine Auction fundraising event, general gift entry and basic constituent management, effectively changing the perception of the Raiser’s Edge database as being inflexible and difficult to use to one of vital importance for the success of the organization’s mission
  • Reconfigured Wine Auction data entry procedures and created suite of custom reports using Crystal Reports enabling itemized registration acknowledgement for patrons and vintners, acknowledgement and itemized receipts for lot and ticket purchases with corresponding tax-deductible value, and built a custom dashboard of event registrations, money received to date and outstanding registration dues
  • Properly configured all Raiser’s Edge tools associated with gift processing, which reduced a forty hour/week job to a two hour/week task.

Client Services Manager

Cancer Consultants, Inc
Ketchum, Idaho
07.2004 - 03.2006
  • Worked with the Vice President of Sales and Marketing to secure CEO consent to implement Microsoft Dynamics Great Plains, providing an integrated sales/back office solution that improved accounting and sales department work flows and reporting capabilities
  • Wrote compelling sales proposals and contracts, providing consistency in external communications to reflect the mission of the organization
  • Managed all aspects of Microsoft CRM database including data entry, workflow management setup/monitoring, layout, design, and reporting capabilities.

Education

Bachelor of Science - Organizational Communication

University of Portland
01.2002

Skills

  • Solutions Architecture
  • Business Intelligence
  • Tableau
  • Microsoft Dynamics 365
  • Microsoft Power Apps
  • Microsoft Power Automate
  • Microsoft Power BI
  • Office 365
  • full-stack Net development
  • CRM
  • Non-profit Fundraising
  • Salesforce

Timeline

Director of CRM Conversions

Zuri Group
07.2022 - 01.2023

Director of Philanthropic Technologies

Boys Town
06.2013 - 06.2022

Enterprise Solutions Consultant

Blackbaud, Inc
06.2011 - 06.2013

Principal

Koleno Consulting, LLC
12.2007 - 06.2011

Information Systems Administrator

Sun Valley Center for the Arts
04.2006 - 10.2009

Client Services Manager

Cancer Consultants, Inc
07.2004 - 03.2006

Bachelor of Science - Organizational Communication

University of Portland

Similar Profiles

CREATE PROFILE
DAVID J. KOLENO