DAVID L. TRINIDAD
Cary,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Store Manager
Staples
04.2022 - 12.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager District Trainer
Office Depot Inc
01.2014 - 04.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove sales and planned promotional and local store marketing activities.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
District Loss Prevention Manager
Family Dollar
03.2009 - 01.2014
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Observed video surveillance systems for prompt emergency response.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Liaised with law enforcement and security personnel in issue investigation.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Developed and launched a loss-prevention program.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
General Manager
Best Buy
10.2007 - 03.2009
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Home Depot
06.1999 - 10.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
District Manager
Securitas USA
11.2023 - Current
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Evaluated site performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Managed twenty four sites totaling six hundred million in revenue
- Promoted three individuals in six months.
Education
Bachelor Of Business - Business Management
University of Illinois At Chicago
Chicago, ILSkills
- Time Management
- Proper Staffing
- Price Changes
- Maximizing Profitability
- Team Leadership
- Standard Operating Procedures Understanding
- Operational Efficiency
- Store Display Creation
- Business Development and Planning
- Staff Management
- Inventory Control Procedures
- Professional Relationships
- Customer Experience Management
- Employee Motivation
- Customer Service
- Motivational Leadership
- Process Improvement
- Brand Awareness
Timeline
District Manager
Securitas USA
11.2023 - Current
Store Manager
Staples
04.2022 - 12.2023
Store Manager District Trainer
Office Depot Inc
01.2014 - 04.2022
District Loss Prevention Manager
Family Dollar
03.2009 - 01.2014
General Manager
Best Buy
10.2007 - 03.2009
Store Manager
Home Depot
06.1999 - 10.2007
Bachelor Of Business - Business Management
University of Illinois At Chicago