David "Lance" Johnson

My experience working productively with many priorities, competing deadlines and simultaneous assignments came from having been the only staff member working in the building during Covid. Everyone else was working from home. I was the front linemen; I would take all requests and then pass the information to the different team mates.

My work requires attention to detail. I was entering data regarding hours worked, and detailed employee financial documentation. It was my positions responsibility to edit and revise all documentation to make sure that was the info needed by the financial institutions.

I worked in multiple data systems, navigating through technology and different computer systems, to research all informational avenues to gain information regarding our clients situation.

I researched records and information, adding and redacting information to compose reports on proof of employment management. I worked hard at including all accurate data entry, is done first, then editing and tracking, and compiling and maintaining documents.

I demonstrated time management processes. I am skilled at

· Experience working in a constantly changing fast-paced environment.

· Excellent customer service skills.

· Proven ability to contribute to a positive environment while working on a team.

· Demonstrated experience problem solving.Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.

• Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
• Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
• Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.

I followed all company policies and procedures to delivering strong customer service through consistent communication and attentive service

I worked in the State of Oregon Records, I went through archived inmate (adults in custody) information management, including redacting information, performing accurate data entry, editing and tracking, and compiling and maintaining documents.

I improved customer satisfaction through proactive problem-solving and efficient resolution. I found being mindful and present in the moment, working productively to switch priorities, competing deadlines and simultaneous assignments. I would navigate technology, using different computer systems to research and compose, Outlook and post it notes to remind myself of different deadlines. Experience navigating technology and different computer systems.

I worked with confidential law enforcement information that requires attention to detail, interpreting stakeholders needs and introduced services to fit specific requirements.

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