DavidLee Richardson
Dallas,TX
Summary
Director of Training & HR International conference and keynote speaker, sought for leadership in training and development. Expertise in AI integragion, strategic alignment, portfolio management, training technology management, needs analysis, vendor management, and development / delivery of educational programs aligned with operational priorities. A proven leader of high-functioning teams that meet organizational goals and targets. Sought for targeted training using various methods, such as classroom and virtual training, and workshops, integrating technology and adult learning principles aligned to ADDIE and Kirkpatrick's 4 Levels of training evaluation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Frontline Manager
T-Mobile
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of advanced technical support, complicated issues, and difficult customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
National Sales Manager
T.D. Jakes Ministries
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Trained and developed exceptional sales leaders - 10 Regional Leaders. 300 National sales executives.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions, to adjust strategies and achieve sales goals.
Director of Learning and Development
The CMI Group, Inc.
01.2020 - Current
- Lead a team of HR training professionals to create and implement learning and development programs for a diverse portfolio of clients
- Align training to specific performance goals in the strategic plan and evaluate overall performance and metrics of all professional development functions
- Oversee training functions for nearshore international partnerships
- Developed and integrated Portfolio Rationalization and AI-delivered training to reduce training times by 30%
- Increased new hire retention to 95% with launch of a self-paced on-demand new hire training
- Recognized by 3 national and regional clients for work with AI integrations and self-paced training development
- Mentored 2 direct reports, leading to both earning role-relevant credentials and increasing overall capacity of the department.
Senior Director of Sales
DSM Supply
01.2016 - 01.2020
- Developed strategy based on business performance data to direct team resourcing and process improvements
- Cultivated client relationships, managed costs and overall department budget, and met all sales targets
- Directed a team of 10 inside/outside direct sales professionals
- Managed team of sales representatives, providing guidance, coaching and support.
- Leveraged resources to create programs to close gaps in workforce skills and competencies
- Implemented policies to streamline service delivery and cross-functional collaboration
- Increased revenue by 25% through a 15% increase in new customer acquisition.
Performance Manager
Time Warner Cable
01.2012 - 01.2016
- National training and development manager, and primary liaison for regional leaders on performance management strategy and issue resolution.
- Aligned individual work-plan to overall organizational strategy, and developed training to increase sales and improve customer service and quality standards nation-wide
- Launched a region-wide professional coaching program that increased market reach across multiple channels and was adopted and implemented by the company nationwide.
- Monitored key performance indicators and built processes to support partner performance and growth.
Education
Communications Coursework -
West Virginia State University
Institute, WVSkills
- Interpersonal Communication
- Writing & Presenting
- Customer Service Management
- AI Integration
- Change Management
- Cross-Functional Collaboration
- Training & Facilitation
- Articulate Storyline
- Adult Learning
- Learning Management Systems
- Strategic Planning & Implementation
- Video Production & Integration
Accomplishments
- Develop AI led, fully interactive, Multimodal, self-paced new hire training.
- International #1 Best Selling Published Author on Amazon.com, featured on CNN, with appearance on national radio shows.
Certification
- Certified Professional Training Manager (CPTM) - Training Industry, Inc.
- Litmos Mastery Blackbelt Certification (LMS) - Litmos Corporate Training Solutions
Timeline
Director of Learning and Development
The CMI Group, Inc.
01.2020 - Current
Senior Director of Sales
DSM Supply
01.2016 - 01.2020
Performance Manager
Time Warner Cable
01.2012 - 01.2016
Frontline Manager
T-Mobile
National Sales Manager
T.D. Jakes Ministries
Communications Coursework -
West Virginia State University