David Luna
Modesto,CA
Summary
Dedicated Customer Service Catering professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
CSR Driver
Gate Gourmet
08.2012 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered catered food and supplies to Airplanes for on-time departure time.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Cleaned and maintained work areas.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Provided friendly, courteous service for our Airline Customers.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Followed hand signals and verbal cues from loading crews to maneuver truck into loading and unloading positions.
- Maintained clean driving record, adhering to California laws and safety standards.
- Skilled driving in poor weather conditions.
- Clearly and effectively communicated with other drivers and dispatch via radio.
- Drove either 16'-24' foot box truck daily inside various Airports to provide catering to the airplanes, distributing load weight evenly and utilizing space efficiently.
Education
No Degree - Computer Science
01.2012
GED -
12.2011
- Office Administration Certificate
- Microsoft Word, Power Point, and Excel Specialist
- Words Per Minute Typing Certificate
Skills
- Pre- and Post-Trip Inspections
- Assessing Conditions
- Heavy Lifting
- Loading and Unloading
- Time Management
- Safe Driving Techniques
- Driving and Transportation
- Customer Service
- Planning and Coordination
- Problem-Solving
- Self-Motivated
- Bilingualism
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSR Driver - Gate Gourmet
08.2012 - Current
El Camino College - No Degree, Computer Science
Job Corps - GED,