David M. Gammel

Opening and scanning daily mail received at the ANDI center. Document imaging of emails and faxes as well as tying and pending Medicaid and Economic Assistance applications.

Have met or exceeded productivity expectations every month that I have been employed. Collaborated with a team member to implement a process that increased efficiency.

• Developed and updated department goals and achievements throughout fiscal year.
• Kept records of expenses and monitored budget while recommending opportunities for cost savings.
• Direct day-to-day administrative and operational functions for multi-provider practice, providing guidance and leadership to over 22 employees.
• Motivated and supervised clinic Medical Doctors, Physician Assistants, and Medical Assistants in delivering quality patient care.
• Recruited, hired and coached employees to offer high-quality, cost-effective care to all clients.
• Managed Medical Legal Team increasing Independent Medical Exam business year over year.
• Managed and lead team through company growth from 72 to 119 referral accounts.
• Focused on customer satisfaction resulting in roughly 90% customer retention through Covid.
• Led supervisors to develop employee recognition and positive culture program.

• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Responsible for hiring and training staff of 30-40 seasonal employees along with the 20 full time staff members.
• Met and exceeded quarterly Food and Beverage goals through innovational events and activities.