Years of professional experience
David M. Pearce
Rancho Cucamonga,CA
Summary
After graduating from the San Bernardino Sheriffs Academy as a 22-year-old, I spent four years patrolling the city streets as a police officer, however after health issues forced an early retirement I landed in the financial services industry as a licensed advisor and was promoted first to management, and then to learning and development where I lead a team who created our company's first training and development program for new hires. After Covid forced the owner to close up shop, someone suggested looking into higher education where I was allowed to further evolve my skill set by working with both freshly graduated high school students and working adults looking to continue their education. The role involves collaborating with both students and educational staff in mentoring individuals through the various stages of the admissions process promptly while collaborating with other departments to ensure each individual has a warm experience. Also, I enjoy coaching and mentoring new counselors and helping create a better experience for prospective students and a more streamlined pathway for the admissions team.
Overview
21
21
Work History
Admissions Counselor II
Campus.edu
01.2023 - Current
- Mentored students, offering advice and support on topic selection, appropriateness, and academic value.
- Contacted between 10 and 20 new leads and averaged 3-5 new admitted students daily.
- Maintained a pipeline of approximately 20-25 students at any given time while maintaining a 30 percent lead/conversion rate, 10 percent higher than the company average for Admissions Counselors.
- Conducted academic advisement services for students repeatedly to maintain educational progression.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Streamlined application review processes for increased efficiency and faster decision times.
- Enhanced applicant evaluations by implementing data-driven decision-making processes
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
- Supported diversity initiatives by actively recruiting underrepresented student populations through targeted outreach efforts.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
Enrollment Advisor
North Central University
05.2021 - 01.2023
- Excelled at building relationships with diverse population of individuals addressing their questions and goals while matching them with appropriate programs or certificates that met their needs.
- Provided prospective or new students with information about educational and career planning, university resources, and academic programs.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Finalized and processed between 15-20 enrollment applications per week.
Enrollment Advisor
Cengage Learning
10.2020 - 04.2021
- While working fully remotely built and managed a strong ongoing pipeline of prospective students with diverse needs, expectations, and educational goals while meeting or exceeding enrollment and retention goals.
- Managed a minimum of 75 outgoing prospect calls per day, while effectively balancing ongoing pipeline and student communication via zoom, telephone, email, and text.
- Helped prospective or new students navigate the entire enrollment process from application to the first day of class.
- Assisted with information about educational and career planning, university resources, and academic programs based on asking probing and open ended questions.
Tax Resolution Supervisor/Sales Trainer, L&D Department
United Tax Relief
04.2011 - 09.2020
- Interviewed, created customized resolution plans, and resolved major financial tax-based problems for hundreds of tax burdened individuals.
- Promoted in 2015 from Tax Resolution Analyst to Sales Manager where I supervised a crew of approximately 15-20 analysts in helping resolve and close individual files.
- Oversaw the company's first sales and service training program for both current and incoming employees with a strong focus on consistency in our individualized processes with each client.
- Helped develop and teach effective telephone scripting, closing techniques, handling objections, and proper follow-up procedures.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Education
Bachelor of Science - Psychology
University of Maine At Presque Isle
Presque Isle, ME 01.2024 - Current
Basic Law Enforcement Academy - Police Science -Graduated From Full Time Academy
San Bernardino Valley College
San Bernardino, CA06.2003
Skills
- Eligibility review
- Case Management
- Microsoft Teams Presentations
- Enrollment Requirements
- Educational Strategies
- New Employee Training
- Student Counseling
- Professional development training
Timeline
Bachelor of Science - Psychology
University of Maine At Presque Isle
01.2024 - Current
Admissions Counselor II
Campus.edu
01.2023 - Current
Enrollment Advisor
North Central University
05.2021 - 01.2023
Enrollment Advisor
Cengage Learning
10.2020 - 04.2021
Tax Resolution Supervisor/Sales Trainer, L&D Department
United Tax Relief
04.2011 - 09.2020
Basic Law Enforcement Academy - Police Science -Graduated From Full Time Academy
San Bernardino Valley College