David M Smith
Lady Lake,FL
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality services in a competitive industry. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams and issue management. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
7
7
years of professional experience
Work History
DDM Team Lead - Managed Services Drug Diversion
Imprivata
Clearwater, FL
04.2019 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Economic Self Sufficiency Specialist
Department of Children and Family Services
Largo, FL
09.2017 - 03.2020
- Conducted in-depth economic assessments of clients to determine eligibility for assistance programs.
- Maintained detailed records of client progress towards achieving economic independence.
- Assessed client's current financial situations and developed strategies for improving their overall well-being.
- Assisted outreach efforts aimed at connecting individuals living in poverty with appropriate resources needed for achieving self-sufficiency.
- Interviewed persons applying for public assistance programs.
- Obtained income, asset and financial information to determine program eligibility.
- Entered personal, medical, and financial information of clients into database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
- Checked each application for signs of fraud and reported suspicions to proper authorities.
Education
Associate of Arts -
Pasco Hernando State College
New Port Richey, FL05-2015
Skills
- Operations Management
- Regulatory Compliance
- Trend tracking
- Performance Monitoring/Improvement
- Key Performance Indicators
- Complaint resolution
- Coaching and Mentoring
Accomplishments
- Customer Excellence Award - 100% Renewals
Timeline
DDM Team Lead - Managed Services Drug Diversion
Imprivata
04.2019 - Current
Economic Self Sufficiency Specialist
Department of Children and Family Services
09.2017 - 03.2020
Associate of Arts -
Pasco Hernando State College
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