Davidmichael DeWalt
Sales And Technical Service Representative
Tampa
Summary
Results-driven sales and training professional with expertise in customer relationship management, business development, and performance coaching. Skilled in strategic planning, market expansion, and product promotion, with a strong ability to train, develop, and manage advisor performance in both classroom and real-time environments. Adept at providing technical and commercial support and collaborating with leadership teams to drive profitability and achieve sales targets. Proven leadership in growing new business segments and optimizing team performance to enhance overall success.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Sales and Technical Service Representative
D&D Visions
02.2019 - Current
- Represent leading manufacturing brands within the aftermarket automotive replacement industry with specialization in glass bonding
- Manage and grow sales with new and existing customers within the Southeast territory
- Conduct technical training for BETASEAL, BETAPRIME, and BETACLEAN products to drive customer profitability
- Identify and develop new industry sales opportunities within ARG segments
- Consistently achieve quarterly and yearly sales and gross margin targets
- Maintain a sales project pipeline with relevant market, customer, and trend analysis
- Provide insights into new product development based on market needs
- Represent leading manufacturing brands within the aftermarket automotive replacement industry with specialization in glass bonding
SENIOR QUALITY ASSURANCE ANALYST II
Allstate Roadside Services
02.2018 - 01.2019
- Development and implementation of quality assurance standards and process for Case Management overseeing high level roadside experiences for BMW/MINI/Rolls Royce Allstate and General Motors roadside motor clubs
- Leverage continuing education to effectively coach Case Management through complex roadside events with focus on effective communication
- Identify opportunities to improve customer experience while maintaining strong client recognition
- Drive client and site profitability by creating, maintaining, and distributing comprehensive feedback to relationship managers
- Participate in review of project timelines, documentation and quality assurance needs
- Assist process for moving applications from test to production environments
- Development and implementation of quality assurance standards and process for Case Management overseeing high level roadside experiences for BMW/MINI/Rolls Royce Allstate and General Motors roadside motor clubs
- Optimized test cases to maximize success of manual software testing.
Performance Support Specialist
Allstate Roadside Services
04.2013 - 02.2018
- Monitor and assess agents in order to achieve site performance objectives
- Understand and adhere to performance process standards
- Perform advanced tasks using analytical and problem-solving skills with minimal supervision
- Train new hires in classroom environment on various topics
- Facilitate Alamo, GM, Ferrari, Lamborghini, and Maserati partner calibration sessions with Clients and vended sites
- Develop and coordinate On The Job training program and ARS Largo Achievement Academy
AGENT SUPPORT TEAM LEAD
Allstate Roadside Services
10.2017 - 01.2018
- Oversee daily activities between Allstate Motor Club Agent Support Unit and Allstate Insurance Agents on complex claim and billing issues
- Develop and grow relationship between Allstate Motor Club and Allstate Agents
- Create and distribute monthly reports to Senior Leadership
- Provide ongoing feedback on individual and team performance to align with agent sales experience
- Manage associate performance and corrective issues
- Streamline communication between Agent Support Unit, ERS Dispatch, and Payment services
AGENT SUPPORT REPRESENTATIVE
Allstate Roadside Services
03.2011 - 04.2013
- Educate Allstate Insurance agents and staff on Allstate Motor Club and JJ products
- Handle complex claim and billing issues for Allstate Insurance agents
- Act as liaison between Allstate customers and agents on roadside related discrepancies
- Assist with training and acclimating new advisors into senior member positions
- Field escalation calls for the Allstate Drive Wise safe driving discount program
Member Services Representative
Allstate Roadside Services
06.2010 - 03.2011
- Demonstrate working knowledge of product benefits and ability to respond to customer inquiries
- Dispatch rescue services to wholesale and retail customers
- Respond to telephone inquiries from customers and providers pertaining to coverage, claims and billing
Education
Associate of Science - Visual Communication
ITT Technical Institute
Tampa, FL 05.2001 - 01.2011
Skills
- Field Sales
- Product Training
- Account Management
- Classroom/Virtual/Real-time training
- Leadership
- Negotiation
- Communication
Timeline
Sales and Technical Service Representative
D&D Visions
02.2019 - Current
SENIOR QUALITY ASSURANCE ANALYST II
Allstate Roadside Services
02.2018 - 01.2019
AGENT SUPPORT TEAM LEAD
Allstate Roadside Services
10.2017 - 01.2018
Performance Support Specialist
Allstate Roadside Services
04.2013 - 02.2018
AGENT SUPPORT REPRESENTATIVE
Allstate Roadside Services
03.2011 - 04.2013
Member Services Representative
Allstate Roadside Services
06.2010 - 03.2011
Associate of Science - Visual Communication
ITT Technical Institute
05.2001 - 01.2011
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