Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
BusinessAnalyst
David O'Shea

David O'Shea

Help Desk Technician
Durham,NC

Summary

Customer-oriented Truck Driver with proven safety skills and safe driving record. Logged daily activities, coordinated customer documentation and collected payments to meet recordkeeping requirements. Skillfully planned efficient daily routes to meet customer needs and maximize delivery schedules. Can also work in the fields of Information Technology in a Help Desk Technician or Service Desk analyst position.

Overview

8
8
years of professional experience
2
2
Certification

Work History

Reefer Truck Driver

U.S Xpress Trucking
Henderson, NC
07.2020 - 03.2022
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Maximized load safety by balancing, securing and weighing products.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.

OTR Truck Driver

Western Express Trucking
Nashville, TN
01.2019 - 07.2020

. Made sure that truck was in good working order by doing a pre-trip inspection and daily equipment inspections.

. Work with dispatcher to deliver freight the most time-efficient way possible.

  • Maintained a clean driving record by adhering to all traffic laws and company policies, demonstrating responsibility and professionalism on the road.

Line Cook/ Prep Cook

Chili's Bar and Grill
Durham, NC
06.2015 - 11.2018
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Forklift Operator

American Airlines
Morrisville, NC
04.2022 - Current
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Unload Dangerous Goods (hazardous materials, Human Remains, Mail) from American Airline flights.
  • Load and unload trucks carrying outbound freight for American Airlines flights.

Education

Associate of Science - Information Technology

Durham Technical Community College
Durham, NC
05.2023

High School Diploma -

Northern High School
Durham, NC
05.2014

Skills

  • Vehicle Safety and Maintenance
  • Forklift Operation
  • Commercial Driving Experience
  • Time Management
  • Inventory and Stocking
  • Customer Satisfaction

Certification

  • Commercial Drivers License (CDL), North Carolina DOT [Jan 2019-Oct 2024].
  • Forklift Certified, (OSHA)


Additional Information

  • Most of my past job experience has been in the Transportation industry.
  • I am now pursuing careers in the Information Technology Security field.
  • I am willing to be flexible in my work hours.

Timeline

Forklift Operator

American Airlines
04.2022 - Current

Reefer Truck Driver

U.S Xpress Trucking
07.2020 - 03.2022

OTR Truck Driver

Western Express Trucking
01.2019 - 07.2020

Line Cook/ Prep Cook

Chili's Bar and Grill
06.2015 - 11.2018

Associate of Science - Information Technology

Durham Technical Community College

High School Diploma -

Northern High School
  • Commercial Drivers License (CDL), North Carolina DOT [Jan 2019-Oct 2024].
  • Forklift Certified, (OSHA)


David O'SheaHelp Desk Technician