David P. Love

Lead and manage on-time implementation of financial software solutions for an innovative cloud-based technology firm in the senior care industry from initial consults and training to post-production implementation and issue resolution

• Simultaneously managed a dozen implementations and hundreds of users at any given time
• Analyzed legacy workflows and designed future workflows to improve financial metrics such as accurate patient census, billing, revenue, AR, and GL/AP through change management design
• Work directly with clients including accountants, billing managers, CEOs, and CFOs to review client processes and controls and recommend workflow implementation and adjustment strategies to ensure smooth billing and reimbursement with commercial and government payers including Medicaid and Medicare based on state requirements
• Coordinated client configurations, led system rollouts, created training curricula, and developed classroom materials
• Prepared reports for executive management on custom user templates, configured templates, and system optimizations.

• Oversaw high-level proprietary EMR software implementations on Integra Cloud from consult to training and post-implementation follow-up for an IT services company with 500 employees and $45.72MM in annual revenue
• Co-led the roll-out of Integra Cloud to replace outdated and inefficient Electronic Health Care Records platforms
• Led project workflow design, implementation, and training for 20 Oncology/Hematology accounts and hundreds of users
• Achieved 95% client satisfaction ratings across all project implementations while training hundreds of end users annually
• Identified, resolved, and reduced system defects by 20% by completing thorough testing phases.

• Managed software implementations for clients at a nationwide specialty pharmacy software company with $3MM AR
• Investigated, defined, and evaluated the needs of specialty pharmacies to create in-depth customized implementation and training plans and provide recommendations to optimize user workflows from paper to electronic
• Improved customer productivity by 20% by building and implementing custom reports within the solution
• Developed training curricula for internal and external software based on account needs relating to client workflow structure
• Identified, documented, and implemented best practices regarding clinical workflows and optimization of workflows.

• Traveled to up to 3 client sites weekly to configure, implement, and lead training on e-MDs and Athena EHR systems at family practice and specialty provider clinics
• Observed current practices and workflows of all end-users including front desk, MAs, PAs, and physicians
• Analyzed and optimized user workflows and prepared recommendations for clients to improve efficiency and productivity with updated and enhanced Electronic Health Records technology
• Customized and configured user templates, reports, and systems to fulfill clinical and financial business process requests.

• Traveled to 20 family practice, pediatric, and ophthalmology client sites across the country to configure, build, & implement Optum Caretracker Practice Management for a 250-person software company
• Led implementations and training impacting 200 end users, including front desk staff, MAs, RNs, billing staff, and doctors
• Oversaw data conversions, interfaces, and EDI enrollments while providing remote and hands-on client support through GoToMeeting and WebEx to ensure customer satisfaction.