Summary
Overview
Work History
Education
Skills
Key Skills Highlights
Certification
Timeline
Generic

DAVID (Qi) MO

651 Concord Pl, Pleasanton,CA

Summary

Global life sciences leader with 10+ years in oncology diagnostics and next-generation sequencing (NGS), driving global market strategy and product portfolio success of complex assay portfolios. Proven track record in maximizing in-market performance through cross-functional collaboration with R&D, commercial teams, and international affiliates as part of global International Business Teams (IBT). Expert at converting voice-of-customer insights into scalable, innovative solutions that drive adoption, revenue growth, and competitive advantage.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Global Customer Support Lead - Oncology & Genetic Assays

Roche Sequencing Solutions
Santa Clara, USA
02.2020 - Current
  • Led global early access program for AVENIO CGP Automated Kit, achieving 100% conversion to commercial use
  • Drove 150% revenue growth in H1 2025 by expanding AVENIO CGP Kit adoption to 6 new countries and 13 new customers.
  • Delivered trainings and presentations at customer events and site implementations in 9 countries across APAC, EMEA, and NAM, and led virtual hypercare support for 35 customers in 22 countries worldwide.
  • Established and managed global product support processes and partnerships with Foundation Medicine, Illumina, and Thermo Fisher to ensure consistent product performance and customer satisfaction.
  • Delivered training to global commercial and technical support affiliates (2-100+ attendees), bolstering go-to-market effectiveness and supporting portfolio performance.
  • Served as the voice of the customer in product development, shaping strategic and user-centered design decisions to improve global usability and adoption.

Interim International Product Manager: AVENIO Connect Software

Roche Sequencing Solution
Santa Clara, USA
08.2023 - 02.2024
  • Developed business cases and product roadmaps aligned with oncology portfolio strategy, contributing to global market positioning.
  • Led international deployment of AVENIO Connect Software, driving readiness across regional affiliates and elevating in-market product performance.
  • Introduced improved requirement management and deployment processes to optimize and accelerate global launch cycles; improved first-attempt analysis success rate from 75% to 93.46% within six months through product enhancements and customer training.

Senior Research Associate; Founding team member

GRAIL
Menlo Park, USA
03.2016 - 02.2020
  • Advanced development and validation of a multi-cancer early detection assay, leveraging insights from the largest pre-clinical genomic trial (CCGA) to shape long-term product pipeline strategy.
  • Designed and optimized scalable LIMS and bioinformatics pipelines, enabling high-throughput oncology testing and positioning the portfolio for global scalability.

Research Associate II

Illumina
01.2015 - 01.2016
  • Advanced novel NGS applications and instruments; supported technology validation and SOP development across early R&D projects

Molecular Biologist I

Complete Genomics
01.2013 - 01.2015
  • Oversaw NGS service operations, improving efficiency and service quality.
  • Optimized DNA sequencing protocols, resulting in enhanced performance and precision.
  • Delivered technical support to academic and industrial clients, resolving technical challenges promptly.

Education

MBA - Product Management

UC Davis Graduate School of Management
Davis, CA

B.S. - Cellular & Molecular Biology, Quantitative Bioinformatics

UC Davis
Davis, CA

Certificates - Driving Innovation with Generative AI

MIT
Online

Certificates - Clinical Research & Data Science

UC Berkeley Extension
Online

Certificates - Executive Presentations Sales & Negotiating Skills

ERC A&V
Pleasanton, CA

Skills

  • Global Market & Product Strategy
  • International Business Team Collaboration
  • Product Portfolio Stewardship
  • Strategic & Market Leadership
  • Budgeting & Business Case Development
  • KOL & Affiliate Engagement
  • Product & Portfolio Management
  • Agile Product Lifecycle Management
  • NGS Oncology Assays
  • VOC & Requirements Management
  • Launch & Commercialization
  • Global Launch Management
  • Go-to-Market Affiliate Enablement
  • Collaboration & Project Execution
  • Partner and Vendor Management
  • Customer relationship management

Key Skills Highlights

  • Strategic & Market Leadership: Budgeting & Business Case Development; KOL & Affiliate Engagement
  • Product & Portfolio Management: Agile Product Lifecycle Management; NGS Oncology Assays; VOC & Requirements Management
  • Launch & Commercialization: Global Launch Management; Go-to-Market Affiliate Enablement
  • Collaboration & Project Execution: International Business Team Collaboration; Partner and Vendor Management

Certification

  • Driving Innovation with Generative AI (MIT)
  • Clinical Research & Data Science (UC Berkeley Extension)

Timeline

Interim International Product Manager: AVENIO Connect Software

Roche Sequencing Solution
08.2023 - 02.2024

Global Customer Support Lead - Oncology & Genetic Assays

Roche Sequencing Solutions
02.2020 - Current

Senior Research Associate; Founding team member

GRAIL
03.2016 - 02.2020

Research Associate II

Illumina
01.2015 - 01.2016

Molecular Biologist I

Complete Genomics
01.2013 - 01.2015

MBA - Product Management

UC Davis Graduate School of Management

B.S. - Cellular & Molecular Biology, Quantitative Bioinformatics

UC Davis

Certificates - Driving Innovation with Generative AI

MIT

Certificates - Clinical Research & Data Science

UC Berkeley Extension

Certificates - Executive Presentations Sales & Negotiating Skills

ERC A&V

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