David Rey Aleman
San Antonio,TX
Summary
Results-driven sales leader with a strong track record at Best Buy Health, specializing in sales management and customer service. Demonstrated success in driving business growth and achieving sales quotas, consistently surpassing targets by over 20% through strategic planning and team motivation. Proficient in Microsoft Office and effective communication, with a focus on enhancing brand loyalty through exceptional customer support.
Overview
11
11
years of professional experience
Work History
Direct Sales Representative
Best Buy Health
San Antonio, TX
10.2022 - Current
- Handle inbound sales calls with a professional approach, ensuring customer satisfaction.
- Recommend suitable products and services, effectively addressing objections to close sales.
- Collaborate with team members by sharing feedback and motivational strategies.
- Consistently meet sales targets and enhance customer experience, earning positive feedback.
- Drive sales through inbound calls, expertly matching customer needs with optimal devices and services. Consistently exceed sales targets and customer satisfaction benchmarks.
- Identified target markets for direct sales campaigns.
- Assisted with the development of promotional materials such as brochures, flyers.
Senior Mobile Expert
Amtel LLC / T-Mobile
San Antonio, TX
01.2020 - Current
- Delivered excellent customer service to enhance sales and client satisfaction.
- Supported accomplishment of defined goals in sales and customer satisfaction.
- Handle cash and audit registers in the store regularly
- Assisted customers in resolving device and account issues to foster trust.
- Guided team members in mastering proven sales techniques.
- Stimulated sales team to promote more products and services by implementing on-the-spot coaching.
- Executed verification and organization for received stock.
- Streamlined return procedures while ensuring accurate inventory updates.
- Used conflict resolution strategies to address customer disputes, ensuring mutually beneficial outcomes.
- Coached and implemented customer journey strategies to deliver optimal solutions for products and services.
Store Manager
SA Telecell
San Antonio, TX
07.2019 - 12.2019
- Enhanced in-store experience through expertise in mobile technology and accessory sales.
- Achieved daily and monthly sales targets consistently.
- Fostered a commitment to excellence in all sales activities.
- Trained teams to capitalize on sales prospects.
- Conducted routine audits of store registers and handled financial transactions.
- Proactively managed stock levels before high-traffic days to boost sales.
- Resolved customer complaints in a timely manner.
Sales Manager
Nexxt Wireless
San Antonio, TX
09.2017 - 03.2019
- Supervised teams across 14 locations.
- Exceeded sales targets by employing effective strategies for telecom merchandise.
- Optimized processes to drive attainment of daily and monthly objectives across sales and customer relations.
- Motivated team to achieve superior sales outcomes.
- Facilitated knowledge sharing to enhance revenue-driving techniques.
- Conducted oversight of cash handling and performed register assessments.
- Managed stock requirements for multiple locations to enhance sales performance during high-demand days.
- Recruited and onboarded qualified team members.
- Led regular meetings focused on updates regarding promotions and procedural adherence.
- Cultivated strong connections between franchise and corporate.
- Facilitated understanding of sales targets by bridging communications between corporate teams and sub-franchisees.
- Designed strategic plans to drive profitability of franchise and affiliated sub-franchises.
- Monitored daily store operations to verify conformity with sales guidelines.
- Ensured all team members achieved full compliance with corporate trainings.
- Created and presented monthly reports to management on sales performance.
- Updated and maintained databases with current information.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Implemented process changes to streamline sales department workflow.
- Built sales forecasts and schedules to reflect desired productivity targets.
Area Sales Leader
DirectOne Wireless
San Antonio, TX
02.2016 - 09.2017
- Managed teams across five locations.
- Delivered excellent customer service during the sale of cell phones and related products.
- Drove daily and monthly targets in sales and customer support.
- Motivated team members to achieve high sales standards.
- Provided guidance on enhancing sales performance.
- Oversaw cash transactions and verified register accuracy.
- Optimized sales opportunities by maintaining adequate inventory before busy times.
- Designed cohesive schedules accommodating operational needs of five locations.
- Launched multiple locations adhering to corporate planogram standards.
- Recruited and coached new team members.
- Led sessions each month to clarify promotions and company practices for the entire team in our franchise's eight branches.
Online Banker
Wells Fargo
San Antonio, TX
11.2013 - 01.2016
- Provided technical assistance with online banking services including troubleshooting login issues or resetting passwords.
- Addressed questions regarding client account details.
- Mitigated financial risks by addressing and rectifying disputed transactions efficiently.
- Ensured high-quality customer interactions through optimal call time management.
- Set an example of proper call handling for new hires during training sessions.
- Created customized banking solutions for customers based on their individual needs.
- Identified opportunities to cross-sell additional products or services and referred customers to appropriate departments as needed.
Education
High school or equivalent -
Southwest High School
San Antonio, TX06.2006
Skills
- Microsoft Office
- Written Communication
- Order Processing
- Sales
- Sales Management
- Retail Management
- Meeting Facilitation
- Customer Service
- Call Center
- Banking
- Money Handling
- Customer Relationship Management
- Inventory Control
- Business growth and retention
- Sales strategies
- Goal oriented
- Leads generation
- Sales quota achievement
- Customer advocacy
- Sales documentation
- Solution customization
- Product promotions
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Limited
References
References available upon request.
Timeline
Direct Sales Representative
Best Buy Health
10.2022 - Current
Senior Mobile Expert
Amtel LLC / T-Mobile
01.2020 - Current
Store Manager
SA Telecell
07.2019 - 12.2019
Sales Manager
Nexxt Wireless
09.2017 - 03.2019
Area Sales Leader
DirectOne Wireless
02.2016 - 09.2017
Online Banker
Wells Fargo
11.2013 - 01.2016
High school or equivalent -
Southwest High School
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