DAVID R TUTTLE
Gilbert,Arizona
Summary
Seasoned Technical Trainer with 12+ years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with team to outline, process and provide resources to meet technical goals. Organized approach to streamlining and compiling complex documentation and instruction programs.
Overview
16
16
years of professional experience
Work History
Technical Trainer Expert - QNXT
Cognizant Technologies Solutions
01.2017 - Current
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Updated training coursework and requirements according to group and technology changes.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Acted as second-tier technical resource for consulting services and assisted with answering technical questions.
QNXT Sr. Technical Trainer
TriZetto Corporation
10.2013 - 01.2017
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Updated training coursework and requirements according to group and technology changes.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Mentored of new instructors and curriculum design/development as well as creating Advanced Provider Contract Configuration course.
- Responsible for delivering client-facing QNXT product training consisting of QNXT 5.0 Product Foundations (End user UI and basic configuration training), QNXT 5.0 Account Receivable (UI/Schema + Premium Billing basics), QNXT 5.0 Solutions Overview (high-level overview of QNXT functionality), QNXT 5.0 Product Updates (covers HC Exchange/Reform-related product updates), Special Projects/Q&A Sessions, QNXT 5.0 Technical Foundations (basic Schema and EDI), Advanced Benefit Configuration and QNXT Workflow (new functionality).
QNXT Technical Instructor
TriZetto Corporation
08.2012 - 10.2013
- Responsible for delivering client-facing QNXT product training consisting of QNXT 5.0 Product Foundations (End user UI training), QNXT 5.0 Account Receivable (UI/Schema + Premium Billing basics) and QNXT 5.0 Solutions Overview (high-level overview of QNXT functionality).
Also involved in curriculum design along with Instructional Designers to migrate toward a Learner-centric training approach. - Led syllabus preparation based on detailed breakdowns of technical concepts.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Connected instruction to real-world experiences and to students' post-secondary goals.
Trainer - QNXT Claims and Configuration
Aetna Medicaid
04.2011 - 07.2012
- Developed training curriculum, procedures and job aids for provider data configuration in QNXT for new and current employees.
Interviewed and job-shadowed staff to identify documentation needs. - Delivered training to new provider configuration employees.
- Delivered claim processing and customer service training to new and current employees.
- Worked with local managers to align the performance variables required to transfer learning back to the job.
- Created and communicated training schedule based on business needs.
Authored Claims training certification tests.
Project Manager
Aetna Medicaid
01.2008 - 04.2011
- Planned, designed, and scheduled phases for Medicaid implementations and QNXT system migrations and upgrade projects varying in scope and complexity.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Education
Bachelor of Arts - Business Administration And Management
Utah State University
Logan, UTSkills
- QNXT Configuration SME
- Workflow Engine
- SQL / QNXT Data Models
- TriZetto Communication Systems (TCS)
- NetworX Pricer
- Courseware Development
- Technical Instruction
- Innovative Teaching Methods
- Adult Learning Theories
Timeline
Technical Trainer Expert - QNXT
Cognizant Technologies Solutions
01.2017 - Current
QNXT Sr. Technical Trainer
TriZetto Corporation
10.2013 - 01.2017
QNXT Technical Instructor
TriZetto Corporation
08.2012 - 10.2013
Trainer - QNXT Claims and Configuration
Aetna Medicaid
04.2011 - 07.2012
Project Manager
Aetna Medicaid
01.2008 - 04.2011
Bachelor of Arts - Business Administration And Management
Utah State University