David Ruiz

System Administration & Governance:

• Direct the end-to-end administration of the enterprise DocuWare environment, including system configuration, version upgrades, and proactive patching.
• Enforce robust security protocols by managing user permissions, roles, and document-level protections to ensure compliance with HIPAA, SOC, and GDPR standards.
• Optimize system health through continuous performance monitoring, capacity planning, and the maintenance of disaster recovery readiness.

Workflow Automation & Optimization:

• Architect and deploy complex automated workflows, document indexing strategies, and routing rules to streamline cross-departmental operations.
• Design and implement document lifecycle policies and automated retention rules to maintain data integrity and regulatory alignment.

Technical Integration & Database Management:

• Facilitate seamless data exchange between the DMS and core enterprise systems (ERP, CRM, and HRIS).
• Utilize SQL for advanced data manipulation, including managing stored procedures, database indexing, and complex joins to ensure high-performance data retrieval.
• Provide Tier 2/3 technical support, performing deep-rooted cause analysis and collaborating with vendors for custom technical solutions.

Documentation & Enablement:

• Develop comprehensive SOPs, system documentation, and technical workflow charts to standardize administrative processes.
• Lead employee training sessions and change management initiatives to drive system adoption and user proficiency.

• Completed Professional Services projects ranging from $1K to $50K+, and contributed to broader initiatives valued at $5K to $250K+
• Progressed through multiple title changes while maintaining core responsibilities in technical service engineering and support.
• Provided advanced technical support across software platforms, specializing in troubleshooting, customer engagement, and cross-functional collaboration.
• Acted as a bridge between sales, engineering, and support teams to ensure seamless service delivery and client satisfaction.
• Led initiatives to improve internal processes, documentation, and automation workflows.
• Supported cloud and hybrid environments, contributing to infrastructure assessments and integration projects.
• Maintained high performance across remote and hybrid work settings, adapting to evolving business needs.
• Contributed to ComDoc’s recognition as a DocuWare Customer Service Champion (Mar 2024)—a team award presented at DocuWorld 2024 honoring exceptional client support and technical service across DocuWare implementations. ComDoc, a Xerox company, was one of only 12 partner teams selected from the Americas region
  
  Previous Titles Held:
• Software Technical Support Associate IV (Jul 2020 – Jun 2021)
• Technical Service Engineering Professional I (Oct 2019 – Jul 2020)
• Sales Executive II, Direct Sales (Jan 2019 – Oct 2019)
• Employee, Direct Sales (Jan 2016 – Jan 2019)

• Streamlined warehouse logistics operations, leading to a 20% increase in shipping efficiency and a reduction in delivery delays.
• Managed invoicing and shipment coordination, ensuring strict compliance with company standards and industry regulations.
• Facilitated team communication, resolving issues proactively to maintain seamless operations in a fast-paced environment