David S. Bennett
Poughkeepsie,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Manager
Doyle Security
03.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Field Service Technician
Doyle Security
01.2020 - 03.2022
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Discussed and recommended service options with customers and explained costs involved.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Alarm System Technician
CIA Security (Acquired By Doyle Security)
01.2007 - 01.2020
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Performed annual inspections on fire and security alarm systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Tested all newly installed fire alarms.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution.
Alarm System Technician
APA Security (Acquired By CIA Security)
04.2005 - 01.2007
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Performed annual inspections on fire and security alarm systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Tested all newly installed fire alarms.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Advised customers on system upgrade opportunities, presenting benefit documentation on prospective enhancements.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution.
- Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
- Maintained accurate records of customer service calls and inputted all information into company's database.
Alarm System Technician
J & S Alarms
04.2002 - 04.2005
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Performed annual inspections on fire and security alarm systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Tested all newly installed fire alarms.
Alarm System Technician Apprentice
Pro Guard Security
07.2000 - 04.2002
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Tested all newly installed fire alarms.
Information Technology Intern
MDS Laboratories
08.1998 - 08.2020
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Performed tests of functionality, security, and performance of different workstations and devices.
Education
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY06.1999
Skills
- Technical Support
- Time Management
- Train Employees
- Project Management
- Multitasking and Organization
- Technical Proficiency
- Scheduling and Coordinating
- Maintenance and Repair
- Customer Service
- Installation, programming, and Servicing Access control, Fire Alarm, CCTV, and intercom systems
- Complex Problem-Solving, Critical Thinking
- Training Junior Team Members
- Network Configuration
Certification
- Notifier Fire Alarm Programming Certified
- DSX Access System Certified
- Zenitel Intercom Certified
Timeline
Service Manager
Doyle Security
03.2022 - Current
Field Service Technician
Doyle Security
01.2020 - 03.2022
Alarm System Technician
CIA Security (Acquired By Doyle Security)
01.2007 - 01.2020
Alarm System Technician
APA Security (Acquired By CIA Security)
04.2005 - 01.2007
Alarm System Technician
J & S Alarms
04.2002 - 04.2005
Alarm System Technician Apprentice
Pro Guard Security
07.2000 - 04.2002
Information Technology Intern
MDS Laboratories
08.1998 - 08.2020
High School Diploma -
Poughkeepsie High School