David Sigue
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work place culture.
Overview
8
8
years of professional experience
Work History
General Manager
Rotolo's Craft and Crust
08.2022 - Current
- Manage all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Increased overall company efficiency by streamlining operations and implementing systems for operational standards
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Manage a diverse team, fostering a positive work environment to ensure long-term success, high employee satisfaction, and increased employee retention
- Maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
FOH Manager/Bar Manager
Rotolo's Craft and Crust
04.2021 - Current
- Managed inventory levels to ensure adequate stock availability
- Crafted cocktail menu, implementing new menu items, increasing alcohol sales
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
Operations Manager
Door to Door Disposal
03.2018 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with complexes and facilities to obtain best pricing and terms.
- Conducted regular quality assurance reviews, identifying areas for improvement and documenting tenant violations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Parking Enforcement
Premier Parking Enforcement
02.2016 - 02.2021
- Audited downtown parking areas for parking violations and enforced parking rules by applying vehicle immobilization devices.
- Collected payment for parking violations and completed parking boot removals.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
- Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement efforts.
Skills
- Sales Forecasting
- Expense Tracking
- Money Handling
- Labor Management
- Payroll Administration
- Complaint Resolution
- Bartending
- Customer Service
- Food Service
- Quality Assurance
Timeline
General Manager
Rotolo's Craft and Crust
08.2022 - Current
FOH Manager/Bar Manager
Rotolo's Craft and Crust
04.2021 - Current
Operations Manager
Door to Door Disposal
03.2018 - 04.2022
Parking Enforcement
Premier Parking Enforcement
02.2016 - 02.2021
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