Davidson Fleurimar
Camden,NJ
Summary
Highly skilled IT Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools.
Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup.
Skilled in task prioritization, excellent customer service and great when troubleshooting technical issues. Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
6
6
years of professional experience
Work History
IT Technician
Excel Medical Center
Philadelphia, Pennsylvania
02.2020 - 05.2024
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Maintained positive working relationship with fellow staff and management.
- Monitored system performance and implemented preventive maintenance procedures.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Performed system backups and restores as required.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Package Handler
UPS
Philadelphia, Pennsylvania
06.2018 - 09.2018
- Checked all outgoing shipments to ensure accuracy of contents.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Assisted in training new employees on package handling processes.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Assisted in loading delivery trucks with prepared packages.
Education
High School Diploma -
Abington Senior Highschool
Abington, PA05-2018
Business Economics
Lasalle
Philadelphia, PASkills
- Workplace cleanliness
- System administration
- Employee support
- Self Motivated Worker
- Helpdesk assistant
- Helpdesk services
- Great networking
- Desktop technical support
- Mobile device management
- Remote support
- Help desk operations
- Data retention
- Great asset management
- Equipment operation
- Forklift operation
- Technical support
- Inventory management
Languages
English
Professional
French
Professional
creole
Professional
Timeline
IT Technician
Excel Medical Center
02.2020 - 05.2024
Package Handler
UPS
06.2018 - 09.2018
High School Diploma -
Abington Senior Highschool
Business Economics
Lasalle
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