Davidson Jerome
Broken Arrow,OK
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice to customers while improving business performance. Experienced in banking and customer service operations.
Overview
16
16
years of professional experience
Work History
Solution Consultant Specialist
US CELLULAR
06.2014 - 02.2024
- Evaluated customer needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to customers to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for customers.
- Find win-win solutions that meet customer and business needs.
Main Banker 1
Ameristar Casino Resort Spa
01.2010 - 04.2014
- Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
- Prepared detailed reports on Main Bank activities as required by management, providing valuable insights into operational performance trends.
Bank Teller
US Bankcorp
03.2008 - 12.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Arts - Accounting
Lindenwood University
Saint Charles, MO05.2009
Skills
- Problem-Solving
- Attention to Detail
- Client Relationships
- Issue Resolution
- Integrity and Honesty
Languages
English
Full Professional
French
Limited Working
Creole
Native or Bilingual
Timeline
Solution Consultant Specialist
US CELLULAR
06.2014 - 02.2024
Main Banker 1
Ameristar Casino Resort Spa
01.2010 - 04.2014
Bank Teller
US Bankcorp
03.2008 - 12.2009
Bachelor of Arts - Accounting
Lindenwood University
Similar Profiles
Richard OrmondRichard Ormond
Strategic Initiatives and Operations Manager at US CellularStrategic Initiatives and Operations Manager at US Cellular
Henry HillaHenry Hilla
Manager, Supply Chain Demand Planning at US CellularManager, Supply Chain Demand Planning at US Cellular
Candace DalessandroCandace Dalessandro
ARG - Women in Action National Lead at US CellularARG - Women in Action National Lead at US Cellular
Baylie ShrubbBaylie Shrubb
Wireless Sales Associate at US CellularWireless Sales Associate at US Cellular
Mia LipscombMia Lipscomb
Pet Sitter at Family and FriendsPet Sitter at Family and Friends