Summary
Overview
Work History
Skills
Timeline
Generic

Davidson Mann

TACOMA

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

9
9
years of professional experience

Work History

Director of Sustainability

Greenshades Software, LLC
06.2024 - 08.2025
  • Contributed strong, data-backed feedback into product engineering, technical enablement, operational policies and workflows.
  • Understood use cases and workflows to continually assess systems, best practices, tool quality, and suggested areas of improvements.
  • Owned, tracked and reported on key performance metrics.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.

Technical Product Engineer Lead

Greenshades Software, LLC
03.2021 - 06.2024
  • Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
  • Collaborated with Product Development teams to develop and implement product improvements to enhance performance.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Software Quality Assurance Analyst

Greenshades Software, LLC
07.2019 - 03.2021
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.

Senior Support Agent

Greenshades Software, LLC
01.2017 - 07.2019
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Skills

  • Microsoft Office Suite
  • Team management
  • Flexible and adaptable
  • Friendly, positive attitude

Timeline

Director of Sustainability

Greenshades Software, LLC
06.2024 - 08.2025

Technical Product Engineer Lead

Greenshades Software, LLC
03.2021 - 06.2024

Software Quality Assurance Analyst

Greenshades Software, LLC
07.2019 - 03.2021

Senior Support Agent

Greenshades Software, LLC
01.2017 - 07.2019

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Davidson Mann