Davidson ST JUSTE
Providence,Rhode Island
Summary
Customer service professional with a strong history in management, as well as a meticulous and diligent student. It would be fantastic opportunity for me to use my expertise to help increase the company's quality standards. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Bank of America
11.2022 - Current
- Listened carefully to client feedback and collaborated with the product development team to launch a groundbreaking service
- Increased revenue by bringing in new clients and cementing relationships with them, as well as optimizing the servicing of existing accounts
- Reduced accounting risks by identifying and improving inefficiencies in processes
- Increased employee productivity, output, and morale through incentive programs.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Account Sales Representative
Amica
04.2022 - 07.2022
- Researched competitor products, services, and trends to target prospects in other territories
- Prospecting activities such as cold calling, networking, contacting leads, and pursuing referrals to generate new business
- Offered good customer service and sold life, auto, home, and umbrella insurance all across the northeast.
- Developed and implemented sales strategies to increase revenue.
- Built strong relationships with clients through exceptional customer service and regular followups.
- Utilized CRM software to track customer interactions, manage pipelines, and forecast sales results accurately.
- Established trust-based relationships with key decision-makers at major accounts resulting in long-term partnerships and increased revenue.
Representative
Robert A Martufi: Primerica - Financial Services
06.2022 - Current
- Established and maintained positive customer relationships, as well as coordinating with team members to properly handle requests and inquiries
- Customized sales techniques for individual clients and promoted products based on their specific needs.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
Direct Salesperson
Carlisle
10.2018 - 01.2020
- Increased business sales by 10% in Oct-Dec through effective cross-selling, exceptional customer service, and cold calling
- Personal Stylist
- Maximized business potential by providing excellent customer service and ensuring client retention
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services
- Kept track of weekly sales in order to compile reports for senior management and streamline operational processes.
- Stayed up-to-date on industry trends, enabling more informed decision-making when selecting inventory or setting prices.
- Increased customer satisfaction by providing personalized product recommendations and demonstrations.
Security Monitor
Allied Universal
01.2019 - 04.2022
- Established relationships with all stakeholders, including management, local leaders, and community members through active listening, positive engagement, and physical fitness
- Constant supervision of SI and Homicide patients on a one-to-one basis
- Served as a deterrent to criminal activity, vandalism, and misconduct, allowing businesses to operate in a secure environment
- Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders
- Supported event planning teams by ensuring adequate security measures were in place for large-scale gatherings.
- Checked and verified photo identification prior to granting facility access.
Education
Accounting and Business Management - Bachelor - Accounting And Business Management
JWU Providence Downcity Campus
Associate of Science - Liberal Arts And General Studies
Knight Campus - Community College of Rhode Island (CCRI)
01.2022
High School -
Central High School
Providence, RI01.2016
Skills
- Bilingual in Haitian (Creole)
- Prioritization
- Business operations
- Excellent communication
- Client-focused
- Sales
- Talent & Development
- Strategic Planning
- Account development
- Goals and performance
- Customer Relationship Management (CRM)
- Account Management
- Teamwork and Collaboration
- Client Relations
- Customer Service
Timeline
Account Manager
Bank of America
11.2022 - Current
Representative
Robert A Martufi: Primerica - Financial Services
06.2022 - Current
Account Sales Representative
Amica
04.2022 - 07.2022
Security Monitor
Allied Universal
01.2019 - 04.2022
Direct Salesperson
Carlisle
10.2018 - 01.2020
Accounting and Business Management - Bachelor - Accounting And Business Management
JWU Providence Downcity Campus
Associate of Science - Liberal Arts And General Studies
Knight Campus - Community College of Rhode Island (CCRI)
High School -
Central High School