- I like working with my hands and fixing things
- Artificial Intelligence (AI) and Machine Learning
- Electronics and Circuit Building
- Music
David Stockbauer
North Liberty,IA
Summary
Driven Systems Administrator with 15 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.
Overview
15
15
years of professional experience
Work History
System Administrator
Compass Memorial Hospital
06.2023 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Provisioned new software and hardware for use, following established security policies.
- Drove continuous improvement of IT governance processes.
- Managed onboarding and offboarding of employees.
- Devised scripts and automation tools to improve system efficiency.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
- Maximized system availability through development and testing of contingency plans.
Senior Technical Support Engineer
Lifeimage
03.2021 - 06.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-2 support and SME input to internal and external customers.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented faults and bugs for referral to development staff for use in updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Responded to customer inquiries and provided technical assistance over phone.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Senior PACS Administrator
University of Iowa Hospital and Clinics
06.2010 - 03.2021
- Repaired and troubleshot radiologic equipment.
- Evaluated images for technical quality and accuracy.
- Completed reports detailing network and systems performance and downtime issues.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and executed resolution for network and server issues.
- Led server infrastructure development, quality assurance, staging and production systems.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Devised scripts and automation tools to improve system efficiency.
- Diagnosed and resolved hardware and software issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
- Maximized system availability through development and testing of contingency plans.
Education
Bachelor of Science - Electrical Engineering Technology
Hamilton Technical College
Davenport, IA05-2008
Skills
- Server maintenance
- Technical solution development
- New program installations
- Linux
- Security management
- User account management
- Backup and recovery
- Virtualization technologies (Azure, Vmware)
- Shell scripting
- End point configurations (intune)
Interests
Timeline
System Administrator
Compass Memorial Hospital
06.2023 - Current
Senior Technical Support Engineer
Lifeimage
03.2021 - 06.2023
Senior PACS Administrator
University of Iowa Hospital and Clinics
06.2010 - 03.2021
Bachelor of Science - Electrical Engineering Technology
Hamilton Technical College