David T. McRae

Customer Service | Security | Production Profile: A highly resourceful, flexible, and motivated individual who possesses a considerable amount of experience in customer service, security and audio/video production. An organized self-starter with the ability to manage multiple projects and work proactively. Summary of Qualifications Establish a team-spirited environment while leading, engaging and building confidence in staff. Possessing exceptional interpersonal and motivational skills in having dealt with diversity of professionals including senior management and staff to achieve both personal and company goals. Outstanding Verbal And Written Communications Skills. These skills are as follows: A review of the training agenda with the new Officer
A review of the Orientation Packet with the new Officer and the submission of the signed acknowledgement page
Submission of a complete Orientation Checklist and the submission of the signed acknowledgement page
Submission of a complete Officer Evaluation and the submission of the signed acknowledgement page
Submission of the signed post orders acknowledgement page
Submission of a completed exam/test
Creating user access for the new Officer in Guard Metrics
A working email address is obtained (CSM to obtain via their I.T. dept.)
Review of previous day's activities and Officer arrival/departure times
Submission of the Daily Site Health Report within 2 hours of shift start time
Submission of a two (2) week schedule no later than every Thursday
Ensuring daily camera checks are completed by the overnight Officer
Ensuring weekly Elevator checks are completed by the 3p-11p or 11p-7a

Officer
Ensuring monthly Panic Alarm checks are completed (coordinate with property management team)
Delegate any investigations that involve review of video footage or access to loading dock officer. Ensure Officer knowledge of the site, resources, and expectations by written knowledge test, evaluations, or verbal trainings (and documented)
Ensure all Officers have clean, crisp, and complete uniforms via random Officer inspections and utilizing the uniform audit form
Ensuring Officers have the ability to report for duty during inclement weather through communication and monitoring upcoming weather
Ensuring there is a minimum of 3 floaters max of 6 (if a floater has not worked at this site for more than 3 months- a 2 -hour refresher training must be conducted at Garda Worlds cost)Ensuring a daily key inventory is completed (Delegate as needed).
Ensuring all patrols have been conducted completely and as scheduled with no more than 20 minutes away from the desk.
Ensuring Officers are following all protocols, policies, post orders and any written or verbal directives.
Always communicate timely, efficiently, and completely

• Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
• Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
• Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
• Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
• Energetic Supervisor consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity.
• Personable Supervisor with record of success leading team efforts, recognizing areas of improvement, and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.
• Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
• Adaptable and enterprising Supervisor with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
• Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
• Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.