DAVID T. WILSON

PROFESSIONAL OBJECTIVE Seeking a position where my experience can be utilized by a progressive company requiring the capabilities of an accomplished professional. SUMMARY OF QUALIFICATIONS Bachelor’s degree in science with more than 23 years of experience in Management of multiple departments and projects for a major telecommunications service provider. 5 years of experience- Customer Success Management, Sales Director with a Software Company Experience managing operations and personnel in multiple regions of the U.S. with diverse functions, including equipment maintenance and repair, customer service and relations, product engineering and quality control. This helps drive quality and product delivery to enhance the Customer experience and enhance future sales to clients. Skilled in interviewing, hiring, evaluating, and managing personnel, and instructing classes for new employees in policies, procedures, and operation of technical equipment. Ability to review operations to identify problem areas and create and implement policies and procedures designed to expedite orders, improve the quality and reliability of equipment, upgrade service delivery procedures, enhanced personnel efficiency, and productivity. Proven abilities in establishing operational objectives and achieving goals, developing, and managing budgets and schedules, creating processes, preparing progress reports, revising strategies to meet changing business conditions, and devising and executing strategic plans to consolidate operations, reduce costs and increase revenues. Ability to work and communicate effectively with top executives, managers and technical personnel of other companies to determine equipment and service needs, implement new technologies, plan and coordinate operations, and cultivate long term relationships. A record of directing projects that finish on or ahead of schedule and on or under budget, with the ability to anticipate problems before they occur and devise solutions; adept in analyzing operations, bringing them back on track, and guiding them through to completion with all systems operating smoothly and efficiently. Extensive knowledge of complex and state-of-the-art equipment used in the telecommunications Industry, including circuits, voice, and data networks, and switching systems. Proficient in the operation of customized computer software and databases, including Microsoft Windows, Word, Excel, Power Point and Outlook programs. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.