Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

David "Tyler" Kersey

Wilmington,NC

Summary

Proactive Hospitality Management professional with experience in the Lodging Industry. Takes pride in creativity with process innovation, a desire to learn, and quality communication skills. Willing to go the extra mile for the betterment of the team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Intern to AGM, Front Desk Senior

Hampton Inn University Area
01.2023 - Current
  • Outcomes: Coworker Relations, Flexibility
  • Coordinated daily airline and taxi arrivals among third-party services
  • Worked as a team to build rapport and retention among Hilton guests
  • Practiced proper safety and sanitation to align with ServSafe, New Hanover County, and Hilton standards.
  • Created meaningful relations with vendors/clients
  • Oversaw the planning, setup, and billing of meeting space.
  • Maintained communication between departments throughout the day, assisting when needed
  • Maintained and prioritized to-do-lists


Intern to AGM, FOH, Food Services

Hampton Inn University Area
01.2023 - Current
  • Outcomes: Big picture, Coworker Relations
  • Practiced proper safety and sanitation to align with ServSafe, New Hanover County, and Hilton standards.
  • Created meaningful relations with vendors/clients
  • Oversaw the planning, setup, and billing of meeting space.

Bar Manager

Residence Inn By Marriott Landfall
01.2021 - 01.2023
  • Outcomes: Budgeting, Marketing
  • Fixed price points to align with a marketing strategy
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Kept alcoholic beverages and food well-stocked and organized to meet expected demands.

Guest Services Associate

Residence Inn By Marriott Landfall
01.2021 - 01.2023
  • Outcomes: Multi-departmental training, Professional Relationships
  • Trained in the auditing, housekeeping, kitchen, houseman, and front desk roles
  • Highly professional communication with clients and staff
  • Active listening, service recovery, and conflict resolution

Adventure Tour Guide

University Of North Carolina Wilmington
12.2019 - 06.2021
  • Outcomes: Planning skills, Resourcefulness
  • Collaborated with tour guides to provide comprehensive and enjoyable experiences for customers
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.

Education

Bachelor of Hospitality Management - Tourism, Recreation, & Sports Management

University of North Carolina At Wilmington
Wilmington, NC
05.2023

Skills

  • Employee Relations
  • Professional Relationships
  • Brand Development
  • Data Management
  • Conflict Management
  • Solution Seeking

Affiliations

Eagle Scout - Boy Scouts of America

Certification

  • Propery Management Systems (PEP, ONQ, FOSSE)
  • m3 Accounts Receivable
  • Clover POS Administration
  • ServSafe Food Handling
  • eTips Alcohol Certification
  • Limited Spanish (7 Semesters)

Timeline

Intern to AGM, Front Desk Senior

Hampton Inn University Area
01.2023 - Current

Intern to AGM, FOH, Food Services

Hampton Inn University Area
01.2023 - Current

Bar Manager

Residence Inn By Marriott Landfall
01.2021 - 01.2023

Guest Services Associate

Residence Inn By Marriott Landfall
01.2021 - 01.2023

Adventure Tour Guide

University Of North Carolina Wilmington
12.2019 - 06.2021

Bachelor of Hospitality Management - Tourism, Recreation, & Sports Management

University of North Carolina At Wilmington

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David "Tyler" Kersey