Summary
Overview
Work History
Education
Skills
Timeline
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David W Clark

Dallas,TX

Summary

Dynamic Financial Aid Advisor with a proven track record at UT Southwestern Medical Center and Dallas College, adept at enhancing student satisfaction through effective financial literacy and student-centric customer service. Expert in navigating complex financial aid processes, ensuring timely resolution of issues, and fostering strong communication with diverse student populations.

Overview

20
20
years of professional experience

Work History

Financial Aid Advisor

UT Southwestern Medical Center
10.2022 - Current
  • First point of contact (phone, walk-in, email) for inquiries from current students, future students, and medical school departments.
  • Following internal scholarship criteria to identify eligible applicants, and confirm applicants meet the eligibility requirements.
  • Certify/Package external/private scholarships and revise financial aid package.
  • Provide financial aid advising to incoming and current UT Southwestern Medical School, School of Health Professions, and Graduate school students
  • Daily reconciliation of Authorization Failure Report,

Financial Aid Call Center Advisor

Dallas College
12.2016 - 01.2022
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Reviewed Satisfactory Academic Process (SAP) for students each semester, and, if applicable, submitted appeals.
  • Demonstrated flexibility in a highly complex, ever-changing industry to meet daily workflow and task changes regarding staffing needs, increased volume, and service level agreements.
  • Advised and educated approximately 50-75 students daily by answering their questions about their financial aid.
  • Gained expertise in the areas of Federal Pell Grants, Federal Direct Subsidized and Unsubsidized Loans, Scholarships, and Work-Study programs.

Receptionist/Legal Assistant

Rasansky Law Firm
10.2014 - 04.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Enrollment Services Specialist

The University of Texas at Dallas
01.2006 - 03.2012
  • Processed and reviewed all undergraduate applications for Admissions.
  • Responsible for for contacting applicants with incomplete admissions applications to ensure they submitted a complete and timely application.
  • Responsible for interviewing, hiring and managing student workers in the Admissions Office and the UT Dallas Welcome Center.

Education

Bachelor of Arts - English Major - Marketing Minor

Southwestern Oklahoma State University
Weatherford, OK
05.1991

Skills

  • Financial Literacy/Budgeting
  • PeopleSoft
  • Strong Communicator/Effective Listener
  • Student-Centric
  • Loan Awarding, Revision and Approval
  • Scholarship Verification and Awarding

Timeline

Financial Aid Advisor

UT Southwestern Medical Center
10.2022 - Current

Financial Aid Call Center Advisor

Dallas College
12.2016 - 01.2022

Receptionist/Legal Assistant

Rasansky Law Firm
10.2014 - 04.2016

Enrollment Services Specialist

The University of Texas at Dallas
01.2006 - 03.2012

Bachelor of Arts - English Major - Marketing Minor

Southwestern Oklahoma State University

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