DAVID W. ERNEST

• Collaborated with cross-functional teams to develop

and implement process changes.

• Conducted evaluations of equipment to verify optimal performance and efficiency.
• Scheduled Customer upgrades during Maintenance Outage times.
• Implemented Change Control Documentation per client plans.
• Performed scheduled updates and followed up with Customers to ensure system optimization.
• Maintained on-going client interface to ensure effective Release Management.
• Deployed Avaya OVAs in VMware and Avaya AVP, ACP and ASP.
• Reviewed Customers Telecom Topology and maintained top Security and latest Software Patches.
• Performed VMware Snapshots.
• Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
• Developed and deployed industrial automation systems, increasing efficiency and reduce costs. Performed diagnostics and troubleshooting of system issues, documented helpdesk tickets/resolutions, and maintained equipment inventory
  • Managed performance of gap analyses and needs based assessments of network infrastructure and other IT related areas to develop and implement application projects and determine feasibility and functionality of proposed solutions
• Installed S-class servers, media gateways, LSP's, ESS servers, paging systems and other systems.
• Upgraded firmware on circuit packs and media gateways.
• Programmed systems using Provisions.
• Implemented HTTP, DHCP, and TFTP for IP phones.
• Programmed messaging systems.
• Rotated with other Technicians to provide after-hours support for end users.
• Maintained voice and data communications including after-hours support.
  

• Served as lead technician on upgrades involving1000+ stations
• Participated in oversight of cutovers at facilities requiring high attention to details (hospitals, county offices, educational facilities, etc.)
• Worked closely with project managers during implementation phase of projects
• Built environments for end-user knowledge transfer
• Installed and troubleshooted paging systems
• Managed 1A2 key systems
• Installed Configured Windows Server 2008 in Active Directory Environment
• Implemented Virtual Machines and \ Virtual Servers, using VMWare
• Created and Deployed Group Policies in a Domain Environment

• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Installed and configured new devices and system components.
• Performed quality assurance on systems to confirm optimal performance.

• Deployed Software Applications using Group Policy. Managed the Setup, Configuration of DNS and DHCP.
• Managed Configuration of Distributed File Systems
• Designed Network using Visio Design.
• Implemented Templates via Group Policy Design and ACL Permissions Policies for Local Networks.
• Performed Backup and Recovery of Data on Servers.

• Worked closely with project managers during implementation phase of projects.
• Developed environments for end-user knowledge transfer.
• Installed and maintained effectiveness of paging systems.
• Managed Installation and termination of cable systems.