DAVID W. OLIVER JR
CHARLOTTE,NC
Summary
Seasoned Customer Service Associate with over a decade of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
23
23
years of professional experience
Work History
Customer Service Associate V, Department Manager, Product Service Associate, Team Leader
Lowe’s Home Improvement
Charlotte, NC
11.2007 - Current
- Position as go-to-person for up to 5 team members to assist in on-site training
- Build strong, customer-centered relationships by assisting customers in finding or selecting products, answering questions and resolving issues timely
- Strategically place product signage throughout multiple departments to improve customer awareness and increase product sales
- Maintain product integrity by conducting price audits and performing inventory cycle counts
- Empower up to 10 sales associates to identify opportunities and tactics to consistently achieve all department sales goals
- Promote a safe work environment by monitoring and addressing safety concerns
Operations Manager, Service Manager
Aramark
Shelby, NC
06.2000 - 05.2007
- Managed up to 50 employees to provide superior sanitary conditions for healthcare facilities
- Recruited, hired and trained employees to comply with safety procedures, hazmat and equipment operations yielding in 100% safety adherence
- Developed strong partnerships and consulted with internal teams to ensure all public precautions and interests were addressed
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
Supervisor
Crothall Healthcare
Montgomery, AL
12.1998 - 06.2000
- Provided supervision for multi-shift teams of environmental service personnel and executed daily assignments in hospital facility and clinical offices
- Managed day to day operational activities including scheduling, assigning tasks, ensuring accurate payroll, and measuring performance
- Developed collaborative partnerships within the facility to provide an outstanding client experience
Education
Bachelor of Science - Health Promotion, Business
Auburn University
Auburn, AL03.1997
Skills
- Team Collaboration
- Multitasking and Prioritization
- Persuasive Selling
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Product Demonstrations
- Efficient and Detail-Oriented
Additional Information
- Experienced professional recognized for quality-focused leadership with demonstrated ability to deliver results by effective communication and analytical skills.
Timeline
Customer Service Associate V, Department Manager, Product Service Associate, Team Leader
Lowe’s Home Improvement
11.2007 - Current
Operations Manager, Service Manager
Aramark
06.2000 - 05.2007
Supervisor
Crothall Healthcare
12.1998 - 06.2000
Bachelor of Science - Health Promotion, Business
Auburn University
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