DAVID W. QUANSAH
1838 Potomac Road, Atlanta,GA
Summary
Dependable, enthusiastic, and creative professional with excellent administrative experience in diverse organizations. Proven record of success in the non-profit, educational, healthcare and business environments. Ability to coordinate functions and projects to facilitate sound management decision-making. Excellent organizational, interpersonal and group skills. Capacity to manage and accurately execute a variety of tasks simultaneously. Knowledge and understanding of planned giving concepts. Ability to efficiently support global disaster response/humanitarian relief efforts to assist persons in need. Solid ability to communicate persuasively verbally and in writing. Exceptional listening and social skills, including curiosity, appreciation, and diplomacy. Comfortable making repeated thank-you calls. Strategic thinking: Ability to develop and execute high-earning fundraising strategies based on data extrapolated from donor relations database. Interpersonal skills: Comfort and resilience in discussing financial matters, soliciting donations, and following up with supporters about financial giving. Ability to effectively collaborate with internal and external stakeholders. Training, mentoring, and relationship building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Donor Relations Coordinator
General Board Of Global Ministries
03.2014 - 05.2020
- Demonstrated inner desire to achieve tangible results dealing with donors
- Managed over 50 calls per day
- Exhibited ability to turn angry donors into satisfied donors
- Showed perseverance in obtaining accurate information to meet donor requests
- Listened patiently to donor concerns. Gave clear understanding of processes and offered alternatives
- Demonstrated ability to turn obstacles into opportunities
- Capability to make customer needs assessment, increased quality standards for service, and evaluate customer satisfaction
- Supported development officers in donor identification, qualification, cultivation, and stewardship efforts
- Field inquiries from donors by phone, email, and written correspondence for tax receipts and gift confirmations Communicated with various departments and Finance offices to ensure proper gift recording, use of funds, and donor communications
- Strong collaborative and project management skills, ability to manage and prioritize multiple projects
- Ability to share learning and training expertise
- Effectively collaborated with Fundraising and Development team with programmatic processes to ensure major donors' campaign needs were timely met.
- Gift response and acknowledgement rate increased by 30%.
Program Assistant
03.2014 - 10.2016
- Efficiently managed DONATIONHELP and UMCOR email boxes critical to organization's operations
- Developed excellent processes to direct, investigate and handle high volume of inquiries received from donors worldwide and public
- Effectively managed processing of gifts in Illuminate (CONVIO) Online Gifts Management System.
- Tracked and investigated donor transactions, interactions and inquiries including update to credit card and contact information, reconciling of records, and change/reset of passwords
- Increased gifts distribution rate by 55%. Streamlined deferred gifts maintenance in DDI Gifts Tracking system. Tracked deferred gifts, recommended reassignment to new projects/missionaries, reached out to pastors/churches and donors with recommendations, and efficiently entered information into DDI system, took gifts off deferment as well as summarized status report for Advance team review at weekly team meetings.
- Effectively managed covenant maintenance by donor in DDI system
- Processed received donor covenant renewal forms sent by mail, email or fax, and generated/mailed letters to churches
- Proficient management of Advance projects maintenance in DDI system
- Updated projects information, contacts, and budgets as well as generated gift reports for team, donors and churches as needed
- Worked with ELCOM system to ensure Advance projects information, photos and data were efficiently updated on company website
- Coordinated and effectively supported Advance team in management of various urgent special projects and processes as determined by Director and team member
- Prepared impactful presentation materials, including project synopsis and maps showing location of Advance projects in various countries This proved helpful during country visits, training and conferences attended by Director and staff
- Served as link-pin for Advance team during annual Giving Tuesday fundraising campaign
- Actively participated in event and helped resolve all connected issues after event
- Projected professional image in managing main telephone lines for Advance section and responded to program inquiries from public with courtesy and sensitivity
- Efficiently coordinated Advance Committee meetings. Facilitated all meeting arrangements and expertly prepared meeting notes to guide Advance team decision-making.
Specialist/Analyst
Staffmark/Emblem Health
03.2010 - 11.2014
- Investigated and made decisions to resolve disputes received from Medicare contractors and Managed Care organizations
- Referred unresolved customer grievances to designated departments for further investigation
- Helped employers and Medicare beneficiaries to access and respond effectively to questionnaires from CMS Data Match Secure Web Site
- Managed individual workload of cases with minimum supervision; made decisions and interpretations based on Federal Law and Centers for Medicare & Medicaid Services (CMS) instructions
- Compiled data from Medicare records, beneficiaries, providers, attorney, employers, and other insurance companies to determine possible secondary payer interest
- Updated Common Working File (CWF) via Electronic Correspondence Referral System (ECRS) when changes in beneficiary Medicare Secondary Payer (MSP) status are identified to facilitate pre-payment savings
- Identified mistaken Medicare primary payments, initiated recovery, and issued initial conditional payment letters
- Handled high volume technical data entry projects
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Assessed operational performance to identify areas for improvement.
- Supported supervisor and associated team members to maintain system functionality.
- Recovery and cost savings increased by 40%.
Executive Assistant
Malaria No More
03.2009 - 06.2009
- Provided general administrative support to CEO, including editing, and drafting of memos and correspondence
- Handled details of CEO's and Managing Directors' travels, visa arrangements and itineraries. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Prepared expense reports for CEO/managing directors
- Supported relationships with external partners on behalf of CEO. Campaign and donation rate increased by 35% with very short time frame.
- Responded to all incoming communication via Malaria No More website and phone lines
- Coordinated and planned department meetings, programs and events
- Collaborated with development and marketing teams on MNM Board related projects.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Trainer/Independent Consultant
SG Development, Inc
01.2006 - 02.2009
- Worked with faith-based organizations to improve their administrative processes, using specialized software
- Organized training events, project management and group facilitation
- Prepared/designed training materials, demos, tutorials and PowerPoint presentations
- Collaborated with Subject Matter Experts (SMEs) to develop training materials in both soft skills and technical skills
- Helped regional financial institution to successfully implement training solutions for communicating organizational expectations to all its employees.
- Researched latest market trends to provide current knowledge to clients.
- Planned and executed sales events in both online and in-person formats.
- Handled confidential customer business and operational information.
Administrative Assistant
Pfizer Pharmaceuticals, Inc
09.1999 - 11.2005
- Managed and maintained executive schedules of Area President and Directors
- Prepared reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, and presentation software
- Coordinated and scheduled extensive overseas travel arrangements and itineraries for Area President and Directors of department
- Led planning and organization of country Medical Directors' meetings held in cities within Europe/Canada/Africa and New York headquarters
- Developed/implemented effective budget tracking system that reduced department expenditure by 40%.
- Coordinated clinical research activities of Medical Directors in Europe/Canada/Africa and New York headquarters. Increased response rate to headquarters by 30%
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Senior Secretary
Columbia University, School of Dental & Oral Surgery
08.1996 - 09.1999
- Provided full administrative support to chairman, divisional directors, and faculty, Coordinated admission process of students to post-graduate programs
- Managed office calendar; coordinated/scheduled conferences/symposia and other events
- Designed and produced documentation to facilitate accreditation of School of Dental & Oral Surgery of Columbia University. Received high recommendation from National Accreditation Board for excellent work put in to make accreditation process smooth and very successful.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Scheduled appointments and conducted follow-up calls to clients.
- Screened visitors and issued badges to maintain safety and security.
- Maintained daily report documents, memos and invoices. Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelors - Business Administration
Berkeley College
New York, NY03.2012
Certificate in Training and Organization Development -
New York University
New York, NY12.2004
Associate - International Business
Berkeley College
New York, NY12.1999
Skills
- Proficiency with
- MS Office Suite: Word, Excel, PowerPoint, Outlook Experience with planned-giving and donor-management software programs like Illuminate (CONVIO), DDI and Donor Direct Worked with ELCOM system to update projects information, photos on company website Ability to conduct advanced internet searches and work with graphics, publication, instructional design, and productivity software packages like Smart Draw; Camtasia Studio; Survey Monkey; Articulate; and Leader Guide Pro
- Mission alignment: Understanding of/willingness to understand fundraising issues
- Fundraising
- Resource Monitoring
- HIPAA Guidelines
- Campaign Development
- Blackbaud Raiser's Edge
- Donor Relations
- Problem Identification
- Accreditation Coordination
Accomplishments
- Developed a simple technique and collaborated with youth groups teaching the harmful effects that smoking have on the lungs.
Affiliations
American Society of Training & Development (ASTD)
The Pocket Testament League – Speaker Representative
Timeline
Donor Relations Coordinator
General Board Of Global Ministries
03.2014 - 05.2020
Program Assistant
03.2014 - 10.2016
Specialist/Analyst
Staffmark/Emblem Health
03.2010 - 11.2014
Executive Assistant
Malaria No More
03.2009 - 06.2009
Trainer/Independent Consultant
SG Development, Inc
01.2006 - 02.2009
Administrative Assistant
Pfizer Pharmaceuticals, Inc
09.1999 - 11.2005
Senior Secretary
Columbia University, School of Dental & Oral Surgery
08.1996 - 09.1999
Bachelors - Business Administration
Berkeley College
Certificate in Training and Organization Development -
New York University
Associate - International Business
Berkeley College
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